Race and Sportsbook Supervisor

Job Description

• Support team members to effectively de‑escalate customer disputes and answer questions.
• Issue and reconcile cash drawers for Sports book Agents.
• Support the execution of strategies and opportunities from Sports book Manager to introduce a Sports book product to the brand's existing customer base.
• Leverage analytics to provide insights, make recommendations to reach players in new ways, and create value at the casino property.
• Develop and coach Sports book Agents on best business practices per company guidelines.
• Liaise with the customer base in‑person to provide product education and develop loyal relationships.
• Identify banned, self‑excluded, or prohibited sports‑pool patrons in conjunction with security and surveillance.
• Collaborate with the Compliance Department to ensure product and operating procedures are compliant with all regulations, including IC’s, SOP’s, AML, Title 31, etc.
• Protect company assets (e.g., cash variances).

• 1 or more years of experience in gaming and/or sports book related roles preferred.
• Ability to oversee operations during a variety of hours, days, weekends, and holidays.
• Must be confident in one's ability to assess situations and make informed decisions.
• Good interpersonal communication skills.
• Ability to manage relationships.
• Strong problem‑solving skills.
• Ability to manage a diverse range of activities and effectively prioritize responsibilities.

• Post‑secondary education preferred or relevant working experience.
• Must be at least 19 years of age to work in the Casino.
• Multi‑disciplined experience in operator, regulator, and/or vendor sectors is preferred.
• Excellent working knowledge of both front and back of house operations as it relates to sports books and/or casino environments.
• Proven ability to understand the customer and advocate for player interest.

• Must be able to work flexible hours including evenings, weekends, and holidays as needed.
• Must be able to speak, read, write, and understand English.
• Ability to maintain regular, predictable attendance according to schedule.
• Fast‑paced environment, multiple tasks to be handled under a time constraint.
• Must be able to work with the public in a professional manner at all times.
• Must be able to respect confidentiality to both guests and the company as sensitive information will be given and received.

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice. Essential duties must be performed with or without reasonable accommodation.

At Caesars Entertainment, Inc., our Team Members create the extraordinary. We are the largest casino‑entertainment company in the U.S. and one of the world’s most diversified casino‑entertainment providers. Since beginning in Reno, Nevada, in 1937, Caesars Entertainment has grown through the development of new resorts, expansions and acquisitions. Our resorts operate primarily under the Caesars®, Harrah’s®, Horseshoe® and Eldorado® brand names.

We focus on building loyalty and value with our guests through a combination of impeccable service, operational excellence and technological leadership. The company is committed to its Team Members, suppliers, communities and the environment through its PEOPLE PLANET PLAY framework.

Our Caesars family is driven by our Mission, Vision and Values. We take great pride in living these values – Together We Win, All In On Service and Blaze the Trail – every day. Our mission, “Create the Extraordinary”. Our vision, “Create spectacular worlds. That immerse, inspire and connect you. We don’t perform magic; we create it with excellence. #We Are Caesars ”.

If you are ready to create some magic, we invite you to explore our dynamic, yet unique, career opportunities.