Clinical Service Desk

Clinical Service Desk - Helpdesk - REMOTE-US

Location: Lincoln, NE, US

Company: NTT DATA Services

Responsibilities:

• Handle inbound customer calls as part of the Provider Clinical Service Desk in a 24x7x365 call center environment.
• Respond to service desk calls about clinical applications such as Epic, Cerner, McKesson, and Meditech, addressing workflow issues, application errors, user access, and functionality.
• Track and document incident tickets, escalating or closing incidents in a timely manner.
• Drive resolution of incidents on a 24/7 desk, ensuring caller needs are met.
• Maintain a quiet, private workspace with high‑speed wired internet and remain on the phone queue for an 8–10 hour shift with scheduled breaks.
• Travel up to 10% of the time if required; lift up to 25 lbs. for equipment setup; keep a working cell phone for manager communication and Two‑Factor Authentication.

Shifts and scheduling:

• Shift‑flexible; nights, weekends, and holidays may be required.
• Work schedule may change based on client and business requirements or training needs.
• Overtime may be required depending on business needs.

Minimum Qualifications:

• High school diploma or equivalent.
• Minimum of 1 year of healthcare system call center experience.
• Minimum of 4 years of service desk/helpdesk experience or equivalent education and technical troubleshooting experience.
• Minimum of 1 year of technical troubleshooting experience.

Preferred Qualifications:

• Experience in a call center environment.
• Strong service philosophy in all interactions with clinicians and colleagues.
• Effective communication and interpersonal skills.
• Proficient typing and strong English language skills (verbal and written).
• Strong listening capabilities to fully understand caller’s needs.
• Exceptional ability to work optimally in a fast‑paced environment.

Compensation and Benefits:

• Starting pay range for this remote role is $34,387.00 – $64,616.00 (U.S. locations).
• Eligible for incentive compensation based on individual and company performance.
• Company benefits include medical, dental, vision insurance with employer contribution, flexible spending or health savings account, life and AD&D insurance, short and long‑term disability coverage, paid time off, employee assistance, and participation in a 401(k) program with company match, plus additional voluntary or legally required benefits.

Employment type:

Direct staff employment only; contractors will not be considered.

Equal Opportunity

Employer:

NTT DATA Services is an equal opportunity employer and will consider all qualified applicants without regard to race, gender, disability, age, veteran status, sexual orientation, gender identity, or any other class protected by law. For accommodations, contact