Pharmacy Clerk

Additional Considerations

Night & Weekend Shifts Required

At Hy‑Vee our people are our strength. We promise “a helpful smile in every aisle” and those smiles can only come from a workforce that is fully engaged and committed to supporting our customers and each other.

Job Title: Pharmacy Clerk

Department: Pharmacy

FLSA: Non-Exempt

Provides prompt, efficient and friendly customer service. Ensures cleanliness of department. Orders product and supplies and logs invoices as necessary.

• Partnerships
• Growth mindset
• Results oriented
• Customer focused
• Professionalism

Accountable and reports to:
District Store Director;
Store Manager;
Assistant Managers of Health Wellness Home, Store Operations and Perishables;
Pharmacy Department Manager;
Pharmacists.

Positions that report to you:
None.

• Provides prompt, efficient and friendly customer service by exhibiting caring, concern and patience in all customer interactions and treating customers as the most important people in the store.
• Smiles and greets customers in a friendly manner, whether the encounter takes place in the employee’s designated department or elsewhere in the store.
• Makes an effort to learn customers’ names and to address them by name whenever possible.
• Assists customers by: (examples include)
  • escorting them to the products they’re looking for
  • securing products that are out of reach
  • loading or unloading heavy items
  • making note of and passing along customer suggestions or requests
  • performing other tasks in every way possible to enhance the shopping experience
• Answers the telephone promptly and provides friendly, helpful service to customers who call.
• Stocks received product and supplies and marks stickers accordingly.
• Works with co‑workers as a team to ensure customer satisfaction and a pleasant work environment.
• Reviews prescriptions that are not picked up as requested by department manager.
• Orders product and supplies at the department manager’s request.
• Reviews invoices on product received.
• Coordinates nursing home medicines as necessary.
• Logs invoices as necessary.
• Prepares the paper work and compiles medicine for delivery orders and mail outs at the request of the department manager.
• Cleans, empties garbage, etc. to ensure the pharmacy has a clean and inviting appearance.
• Takes orders for refills from customers.
• Removes trash in a timely manner.
• Maintains strict adherence to department and company guidelines related to personal hygiene and dress.
• Gathers patient information required to prepare prescriptions.
• Keeps pharmacy supplies well stocked.
• Performs cash transactions.
• Adheres to company policies and individual store guidelines.
• Reports to work when scheduled and on time.
• Administers Vaccines as allowed by law.

• Completes the sale.
• Assists in other areas of store as needed.
• Performs other job‑related duties and special projects as required.

• Must have the ability to follow written, verbal or diagrammatic instructions.
• Ability to do add, subtract, multiply and divide whole numbers.
• Possess the ability to file, post, and mail materials; copy data from one record to another; interview to obtain basic information; guide people.

• High school or equivalent experience.
• Over six months up to one year of similar or related experience.
• If applicable, vaccination certification as required by law.

• Must be physically able to exert up to 20 pounds of force occasionally; up to 10 pounds of force frequently; and a negligible amount constantly to move objects.
• Visual requirements include vision from less than 20 inches to more than 20 feet with or without correction, depth perception, color vision and field of vision.
• Must be able to perform the following physical activities: climbing, balancing, stooping, kneeling, reaching, standing, walking, pushing, pulling, lifting, grasping, feeling, talking, hearing and repetitive motions.

This position is exposed to noise on a daily basis. This is a fast paced work environment with…