Inventory Specialist

Responsibilities

• Responsible for executing, monitoring, and training inventory best practices and standard operating procedures for the entire store, including both front end and pharmacy. Supports pharmacy inventory management activities, including receiving, counting, ordering, and facilitating returns. Champions On‑Shelf Availability and is responsible for receiving, counting, pricing, returns, and all in‑store inventory processes. Validates and ensures accuracy of planograms.
• Review and coordinate the proper use of reports and system applications, which impact the accuracy of front end and pharmacy on‑hand balances and pricing.
• Execute and maintain front end and pharmacy asset protection techniques, and file claims for warehouse and vendor overages (merchandise received, but not billed), shortages (merchandise billed, but not received), order errors or damaged goods including prescription drugs.
• In designated stores, as required, open and close the store in the absence of store management, including all required systems start‑ups, required cash handling and cashier responsibilities, and ensuring the floor and stock room are ready for the business day.

• Engage customers by greeting them and offering assistance with products and services.
• When serving as the leader on duty, resolve customer issues and answer questions to ensure a positive customer experience.
• Model and share customer service best practices with all team members to deliver a distinctive and delightful customer experience, including interpersonal habits (e.g., greeting, eye contact, courtesy) and Walgreens service traits (e.g., offering help proactively, identifying needs, servicing until satisfied).

• Execute and coach team members on warehouse and vendor inventory management processes including but not limited to creating, reviewing, and receiving orders.
• Scan in all deliveries while the vendor is still in the store, including common carrier deliveries. Focus on One Box receiving. Take the appropriate action by marking delivery as received if the product was physically delivered, contacting vendor for past undelivered scheduled receipts, and opening tickets as needed to correct inaccurate orders.
• Under the supervision of the pharmacist‑in‑charge, verify all pharmacy shipments are posted for products physically received at the store. Complete or verify postings of all pharmacy warehouse orders, ABC prescription and OTC orders daily, secondary vendor orders, flu and dropship orders performing any necessary tote audits, and accurately report any shortages or damaged product.
• Complete On‑Shelf Availability (OSA) end‑to‑end process including warehouse and direct store delivery (DSD) for planogrammed departments, executing disposals, call‑ins, and vendor returns before expiration, completing scan‑outs/scan‑ins returns on all subscribed departments including vendor/DSD departments and pharmacy scan‑outs.
• Under the supervision of the pharmacist‑in‑charge, complete pharmacy inventory activities including but not limited to pharmacy recalls following Pharmacy Hazardous Waste Policy, vendor returns, non‑controlled and damaged salvage returns. Facilitate excess inventory returns or interstore pharmacy transfers where applicable for non‑returnable ABC overstock. Verify posting of all pharmacy/prescription claims.
• Execute all pricing activities including price changes, markdowns, and markdown deletes. Responsible for basic department pricing, daily price changes, accurate pricing with correct signage, and reliable and timely completion of any additional regulatory pricing tasks.
• Support front end and pharmacy ordering by ordering expense items. Monitor pharmacy manual orders to identify excess orders. Maintain consigned inventory and order as required.
• Ensure all designated pull & quarantine item on‑hands are updated and placed in the designated holding area.
• Maintain accurate inventory counts and the accuracy of on‑hand quantities for basic departments, stockroom, and overstock locations.
• Under the supervision of the pharmacist‑in‑charge, maintain accurate inventory counts and accuracy of on‑hand quantities in pharmacy and…