Security Officer

Job Description

The Security Officer is responsible for maintaining a safe, secure, and welcoming environment for guests and team members throughout the casino property. This role protects company assets, enforces policies and gaming regulations, responds to incidents, and provides exceptional guest service while upholding the highest standards of professionalism and integrity.

• Maintain security protection on property, including money transactions, customer service, and performing command center/dispatch functions
• Check IDs and ensure all guests are at least 21 years of age to enter the casino
• Observe and report disruptive or intoxicated people
• Respond to security concerns promptly and efficiently
• Provide medical attention in emergency situations to guests
• Provide assistance and service to guests and team members
• Communicate effectively over dispatch radio
• Patrol assigned areas while providing guest assistance, being alert for suspicious circumstances or individuals, gaming violations, possible theft, safety hazards, medical emergencies, or damage to property
• Know where all emergency equipment exists (phones, fire extinguishers, emergency exits, etc.)
• Report warranted security intervention immediately to Security Dispatch
• Be prepared to respond and assist fellow officers at any time
• Maintain an upbeat and positive demeanor in all interactions and composure in handling difficult interactions
• Comply with company regulations, policies, and procedures
• Act as a role model to other employees and present oneself as a credit to the company, encouraging others to do the same
• Perform all other related and compatible duties as assigned

• Must be 19 years of age or older
• Must be able to speak, read, and write the English language
• Must be able to obtain and retain a Nebraska Gaming License
• High school diploma or GED required
• Must have strong communication skills
• Good oral and written communication skills including tact when dealing with difficult customers
• Must present a well‑groomed appearance
• Must possess a valid driver’s license with fewer than three moving violations (and no major violations such as DUI) in the past 36 months
• Ability to maintain extremely confidential information
• General familiarity with investigative procedures
• Ability to respond calmly and make rational decisions in stressful situations with co‑workers, guests and vendors
• Ability to compose clear, accurate, and concise reports
• Must be able to listen and respond to visual and aural cues
• Flexible to work various shifts to include days, evenings, nights, weekends, and holidays

• Ability to push and pull up to 50 pounds
• Ability to be CPR certified
• Ability to lift and carry objects up to 30 pounds
• Able to run to respond to emergencies including up and down stairs
• Ability to bend, stoop, twist, reach, and kneel repetitively
• Must be able to work from a standing position and/or walking motion for an extended period
• Must have manual dexterity to operate a computer and other necessary office equipment
• Ability to simultaneously manage several projects
• Must be able to work in an environment subject to variable temperatures, bright flashing lights, and loud noise