Crushing Equipment Field Service Technician

Requisition:
Crushing Equipment Field Service Technician

Forget the standard desk job—Superior is looking for someone ready to jump in and get to work with an amazing team. Superior Industries is hiring a Crushing Equipment Field Service Technician who pairs heavy‑duty mechanical and electronic troubleshooting skills with a relentless 'taking care of business' attitude. In this role, you won't just be fixing complex aggregate crushing machinery; you’ll be a core part of a dynamic crew that works hard, supports each other, and puts safety first on every single job site.

If you’re a proactive team player ready to deliver outstanding support to our customers,

• Crushing Equipment Lifecycle Support: Properly prepare for jobs by reviewing scopes of work, parts, and tools. Service, commission, troubleshoot, and repair crushing equipment, managing warranty work, annual inspections, and emergency calls.
• Remote Technical Support & Call Management: Serve as a primary technical resource by answering customer service center calls. Troubleshoot, define, and resolve complex issues over the phone, and seamlessly escalte unsolved issues to the appropriate internal staff.
• Documentation & Continuous Quality Improvement: Maintain accurate field reports and log detailed, chronological notes into the CRM software. Launch internal quality cases to establish long‑term solutions, communicating root causes, corrective actions, and product improvements back to engineering and product management.
• Safety & Compliance: Maintain safe work habits on‑site, strictly enforce safety rules, and keep all required MSHA certifications and training up to date.
• Relationship Building & Training: Foster strong internal relationships with engineering, operations, and sales to ensure excellent internal customer service. Train dealers, clients, and teammates on an as‑needed basis to ensure a seamless, high‑quality customer experience.
• Travel, Logistics & Communication: Travel up to 75% domestically (with potential international travel). Efficiently manage your schedule independently, communicate transparently with the Field Service Manager to maintain a healthy work‑to‑home life ratio, and report tool or repair needs promptly.

• Weekly paycheck
• Boot reimbursements up to $125
• Medical insurance - Covers 75% of premiums
• Dental and vision insurance
• 401K retirement account with 5% company match
• Employees can retain their own Sky Miles for travel

• Technical & Mechanical Mastery
  • Diagnostics & Repair:
    Exceptional mechanical aptitude with a proven track record in complex troubleshooting and hands‑on machinery repair.
  • Electronics & Systems:
    Proficient in electronic diagnostics combined with strong computing skills for modern equipment software.
  • Technical Blueprinting:
    Skilled in reading, analyzing, and applying complex electro‑mechanical schematics and system diagrams.
  • Heavy Equipment Comfort:
    Highly confident operating in, on, and around industrial‑grade heavy machinery.
• Sector & Application Experience
  • Processing Equipment:
    Direct, practical experience in the heavy industrial sector; hands‑on familiarity with crushing, screening, conveying, and washing systems is strongly preferred.
• Professional Standards & Communication
  • Client-First Mindset:
    Driven, team-focused professional committed to high work standards and delivering top‑tier service on every job site.
  • Effective Communication:
    Clear, concise written and verbal articulation suited for technical team collaboration and client‑facing interactions.
• Prerequisites & Credentials
  • Education:
    
    High School Diploma or GED required; specialized trade or technical school background strongly favored.
  • Driver’s License:
    Active, valid State Driver’s License required.

• Embrace Core Values:
  Serving Others, High Integrity, Strong Work Ethic, Culture of Opportunity & Long‑Term Relationships
• Exhibition of good communication skills when working with fellow employees
• Willingness to help out where needed

Candidates must be based in the United States. Please note that this position is not eligible for visa sponsorship.