Eligibility Operations Worker - Columbus

Eligibility Operations Worker – Columbus (Evergreen) (Open)

Hiring Agency: Health & Human Services - Agency 25

Location: Columbus, NE

Hiring Rate: $21.328

DHHS is seeking individuals with a passion to “Help People Live Better Lives” for the role of Eligibility Operations Worker.

We are looking for candidates who are passionate about helping people access critical services, committed to providing excellent customer service, and able to work with detailed documents and processes to determine eligibility for a variety of assistance programs in our Economic Assistance or Medicaid teams.

The work our teammates perform by determining eligibility plays a critical role in whether Nebraskans receive and have access to the food, financial assistance, supportive services, or medical care to meet their basic daily needs.

As an Eligibility Operations Worker, you will participate in 6-8 weeks of paid training to prepare you to determine eligibility for individuals within our Economic Assistance or Medicaid programs. You will review applications for assistance and verify or update financial and demographic information via electronic, phone, or in-person exchanges. In our Customer Service Centers, you will also use call center software and phones, including automated call distribution and voice response systems.

Minimum Qualifications: 24 semester hours of post‑high‑school education in behavioral sciences, public/business administration, social sciences, education, or a closely related field, OR experience in customer service, determining eligibility for public assistance, examining/processing financial loan applications, medical or unemployment insurance or rehabilitation claims, unemployment services, OR a combination of education and experience in any of the above areas.

Preferred Qualifications: Experience in the field of human services, case management, or determining eligibility for financial assistance programs.

• Knowledge of customer service principles, interviewing practices, and sociological conditions that influence human behavior.
• Strong skills in utilizing Microsoft Office software programs including Word, Excel, and Outlook, and in navigating multiple computer programs simultaneously.
• Ability to show empathy and respect to those we serve; work independently; meet deadlines; protect confidential information; interpret and apply program regulations and policies; exercise critical thinking, independent judgment, and decisiveness in determining eligibility; maintain positive working relationships and communicate orally and in writing.

We offer a comprehensive package of pay, benefits, paid time off, retirement and professional development opportunities. Benefit eligibility may vary by position, agency, and employment status. For more information, visit (Use the "Apply for this Job" box below).#benefits
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The State of Nebraska values our teammates as well as a supportive environment that strives to promote diversity, inclusion, and belonging. We recruit, hire, train, and promote in all job classifications and at all levels without regard to race, color, religion, sex, age, national origin, disability, marital status, or genetics.