Accounts Receivable Specialist

Who we are: Ketchum & Walton is a trusted manufacturers’ representative serving industry leaders in Noise Control, HVAC Equipment, and Indoor Air Quality. We help clients achieve greater efficiency and cost savings through innovative solutions in air filtration, architectural and interior noise control, HVAC systems, and vibration isolation. We’re proud to partner with top-tier manufacturers who are committed to continuous improvement, cutting‑edge research, and advancing technology.

Our work environment reflects these values—creative, collaborative, and focused on solving complex problems for our clients. At Ketchum & Walton, our core values are the foundation of everything we do. We’re a team that thinks strategically, works collectively, and strives to be a world‑class organization. If you’re driven, innovative, and ready to make an impact, we’d love to hear from you.

What we need: Our ideal Accounts Receivable Specialist candidate is a proactive, people‑oriented professional who enjoys working closely with sales teams and internal departments to keep invoicing accurate, timely, and moving forward. They are naturally collaborative, communicate clearly and confidently, and aren’t afraid to follow up to get the information needed to resolve issues quickly. This person brings strong attention to detail, stays organized in a fast‑paced environment, and takes pride in supporting both customer satisfaction and internal efficiency.

They thrive in a role where teamwork, responsiveness, and positive relationship‑building are just as important as accuracy and process.

• Assess creditworthiness of new and existing customers, establish credit limits, and monitor risk exposure
• Generate, review, and issue customer invoices and statements accurately and on time
• Apply customer payments (checks, ACH, wire, credit card) to appropriate accounts
• Monitor overdue balances and follow up consistently on outstanding invoices
• Place customers on hold when necessary and communicate status to internal and external stakeholders
• Communicate with customers to resolve billing questions, discrepancies, and payment status issues
• Maintain accurate customer records in Sales Pad and external Excel reporting tools

• Prepare weekly aging reports for leadership
• Track and report AR performance metrics including:
  • Days Sales Outstanding (DSO)
  • Collection rates
  • Aging trends
• Assist with month‑end close activities
• Review customer credits quarterly
• Support audits by providing documentation and clear explanations

• Work closely with Sales and Accounting teams to resolve customer account issues quickly and professionally
• Maintain strong customer relationships while ensuring timely payment
• Ensure compliance with company policies and accounting standards

• Manage monthly placement of accounts with an outside collection agency (with Director of Finance approval)
• Partner with the collections agency to obtain weekly updates on placed accounts weekly
• Other duties as assigned

• High school diploma or equivalent required.
• Additional education or certifications in relevant fields are a plus.
• Minimum of 3 years’ experience in an invoicing or similar role.

• Strong numerical and analytical skills with high attention to detail
• Proficiency in Excel (formulas, reconciliations, reporting)
• Experience with accounting/AR software systems (Sales Pad preferred)
• Strong organizational and time-management skills with the ability to manage multiple priorities
• Professional communication skills with confidence handling customer billing and collections conversations
• Working knowledge of accounts receivable processes, accounting principles, and internal controls
• Ability to identify discrepancies, resolve issues quickly, and maintain accurate customer records
• Dependable, self‑motivated, and able to work independently while collaborating with internal teams
• Ability to handle sensitive financial information with discretion and professionalism

Reports to:

Director of Finance
Status:
Full-Time, onsite
Job Class:
Exempt