Billing specialist

Benefits

• Medical, Dental & Vision benefits on day 1
• 401(k) program with company match and immediate vesting on day 1
• Flexible PTO for all exempt roles & competitive PTO accrual for all non-exempt roles
• 10 company paid holidays
• Company Paid Maternity & Parental Leave Options
• Company Paid Basic Life Insurance (employee paid voluntary options)
• Free wellness benefits like counseling, financial planning, caregiver support, and more!
• Marketplace discounts and 24/7 access to online learning & development

The Billing Specialist is responsible for handling billing and invoicing processes. They ensure accurate and timely billing, maintain positive customer relationships, and contribute to the overall efficiency and effectiveness of the billing process.

• Create and issue accurate invoices for services and products based on contractual agreements and pricing terms.
• Review sales orders, contracts, and documentation to ensure accurate billing details and pricing compliance.
• Accurately enter billing data into software systems and maintain records of invoices, payments, and customer communications.
• Reconcile billing accounts and resolve any discrepancies or billing errors promptly.
• Address customer inquiries about billing issues, payment terms, and resolve disputes professionally.
• Monitor overdue accounts and follow up on outstanding invoices; collaborate with collections personnel.
• Generate reports on billing activities and accounts receivable status, analyzing trends and suggesting process improvements.
• Ensure billing practices comply with company policies and industry standards; stay updated on regulatory changes.
• Identify inefficiencies in billing processes and implement improvements to streamline operations.
• Collaborate with other departments (sales, finance, project management) to resolve billing issues and improve processes.
• Performs other duties as assigned.

• High school diploma or equivalent (Associates or Bachelor's degree in Accounting, Finance, or related field preferred).
• Previous experience in billing or accounting, preferably in the telecom or construction industry.
• Strong proficiency with accounting software and billing systems (e.g., Quick Books, Microsoft Excel).
• Solid understanding of billing processes, invoicing, and accounts receivable management.
• Excellent communication and customer service skills, with the ability to resolve conflicts and manage client relations.
• Ability to work efficiently with attention to detail, accuracy, and confidentiality.
• Problem‑solving skills and the ability to reconcile discrepancies and billing errors effectively.
• Knowledge of regulatory requirements and compliance standards within the telecom and construction industries.

• Extended periods sitting at a desk and working on a computer.
• Must be able to occasionally lift up to 15 pounds (e.g., office supplies, packages).
• Regular use of hands and fingers to operate computers, printers, and other office equipment.
• Visual acuity required for reading documents and computer screens.

• Standard office setting with controlled climate.
• Noise level is generally low to moderate (e.g., printers, phone calls, conversations).
• May require occasional travel for meetings, training, or other business‑related activities.

All requirements are subject to possible modification to reasonably accommodate individuals with disabilities.

This job description in no way states or implies that these are the only duties to be performed by the employee occupying this position. Employees will be required to follow any other job‑related instructions and to perform other job‑related duties requested by their supervisor.

Requirements are representative of minimum levels of knowledge, skills, and/or abilities. To perform this job successfully, the incumbent will possess the abilities or aptitudes to perform each duty proficiently.

This document does not create an employment contract, implied or otherwise, other than an “at‑will” employment relationship.