Collections Specialist

Collections Team Member

Within the Collections team, this position will be responsible for day-to-day collections activities on Residential and Commercial accounts. This individual will contact delinquent accounts to collect overdue payments, resolve discrepancies and billing disputes, and help minimize company losses. The role will also support reporting and database maintenance related to customer and vendor activity, as well as creation and publication of A/R and Collections reports.

Essential Functions:

• Contact customers with overdue payments via telephone to negotiate payments or resolve discrepancies
• Recommend accounts for return to utility supply or placement with third-party collection firms after collection efforts have been exhausted
• Learn, document, and monitor procedures, policies, applicable regulations, and operating practices associated with collections of past due customer accounts
• Maintain daily, weekly, and monthly reporting associated with collections
• Work with customers and customer service employees to resolve collection-related issues