Collections Specialist

Description We are looking for a Collections Specialist to join a team in Columbus, Ohio in a contract capacity with the potential for a permanent role. This position focuses on commercial collections and accounts receivable support, with an emphasis on maintaining strong customer relationships while improving payment timeliness. The ideal candidate will be comfortable managing payment activity, coordinating with internal partners, and helping keep credit and collection processes organized and accurate.

Responsibilities:

- Manage business-to-business collection efforts by contacting customers regarding open balances and encouraging timely payment resolution.

- Post incoming payments accurately and apply cash receipts to the appropriate customer accounts.

- Communicate professionally with clients to address billing questions, payment status, and outstanding account issues.

- Partner closely with the sales team to resolve account concerns and support positive customer relationships.

- Oversee the accounts receivable inbox, prioritize incoming requests, and respond to collection-related inquiries in a timely manner.

- Prepare and submit recommended write-off items to the Controller for review and approval when appropriate.

- Coordinate escalation of delinquent accounts to external collection agencies when internal efforts have been exhausted.

- Track customer credit hold activity and help ensure account issues are reviewed and addressed promptly. Requirements - Experience handling commercial or business-to-business collections in a detail-oriented finance or accounting environment.

- Working knowledge of accounts receivable processes, including billing follow-up, payment application, and collection activities.

- Ability to communicate effectively with customers and internal teams regarding account status and payment matters.

- Proficiency with cash applications and maintaining accurate payment records.

- Familiarity with credit and collection practices, including reviewing account risk and delinquency trends.

- Experience using Microsoft Excel for tracking, reconciliation, and reporting tasks.

- Knowledge of Net Suite or similar accounting or ERP systems is preferred.

Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

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All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit  for more information.

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