Collections Specialist

Collections Specialist

We are looking for a Collections Specialist to join a team in Columbus, Ohio in a contract capacity with the potential for a permanent role. This position focuses on commercial collections and accounts receivable support, with an emphasis on maintaining strong customer relationships while improving payment timeliness. The ideal candidate will be comfortable managing payment activity, coordinating with internal partners, and helping keep credit and collection processes organized and accurate.

Responsibilities:

• Manage business-to-business collection efforts by contacting customers regarding open balances and encouraging timely payment resolution.
• Post incoming payments accurately and apply cash receipts to the appropriate customer accounts.
• Communicate professionally with clients to address billing questions, payment status, and outstanding account issues.
• Partner closely with the sales team to resolve account concerns and support positive customer relationships.
• Oversee the accounts receivable inbox, prioritize incoming requests, and respond to collection-related inquiries in a timely manner.
• Prepare and submit recommended write-off items to the Controller for review and approval when appropriate.
• Coordinate escalation of delinquent accounts to external collection agencies when internal efforts have been exhausted.
• Track customer credit hold activity and help ensure account issues are reviewed and addressed promptly.