Customer Service Support Associate

FUNCTION:

Responsible for timely and accurate resolution of invoices that have been rejected or suspended.

• Research and analyze payment history and recognize when to contact vendors or customers to resolve exceptions.
• Make payment decisions on exceptions in a timely manner according to client procedures and Cass standards. May negotiate acceptable payment arrangements with vendors.
• Clearly communicate verbally and in writing, and works in a professional manner with all internal and external sources to maintain required levels of production, quality, and high levels of client service and satisfaction.
• Acquire, investigate, and process operations related inquiries and communicates the results to the initiator, ensuring all necessary internal documentation has been completed.
• Recognize errors and document them in a timely and accurate manner.
• Review and complete all required departmental reports and maintains accurate production time sheets.
• Works overtime as requested by management.
• Perform other duties as assigned by management.

• Well-developed interpersonal skills that will maximize responsiveness and facilitate development of a solid working relationship with both utility vendors and internal staff.
• Strong organizational skills with the ability to prioritize effectively and handle multiple tasks simultaneously.
• Proficiency in the Microsoft Office suite.
• Excellent analytical, attention to detail, and problem solving skills.

• High school diploma or equivalent required.
• 6 months telephone and billing experience in a general business environment.

Cass Information Systems, Inc. (NASDAQ: CASS) is a leading provider of integrated information and payment management solutions. Cass enables enterprises to achieve visibility, control and efficiency in their supply chains, communication networks, facilities, and other operations. Disbursing over $94 billion annually on behalf of its clients, and with total assets of $2.5 billion, Cass is uniquely supported by Cass Commercial Bank.

Founded in 1906 and a wholly-owned subsidiary, Cass Commercial Bank provides sophisticated financial exchange services to the parent organization and its clients. Cass is part of the Russell 2000®. More information is available at  .

Equal Opportunity Employer
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