Safe at Home Assistant​/Liaison

Organization

Organization:
Secretary of State

Unposting Date:
Feb 14, 2026, 4:59:00 AM

Work Location:

SOS Civic Center Dr 4 180 Civic Center Dr Floor 4 Columbus 43215

Primary

Location:

United States of America-OHIO-Franklin County-Columbus

Compensation: $50,000 - $55,000 based on experience and ability

Schedule:

Full-time

Union:
Exempt from Union

Primary Job Skill:
Human Services

Technical

Skills:

Customer Service, Human Services, Administrative support/services

Professional

Skills:

Customer Focus, Listening, Confidentiality

Agency Overview

SAFE AT HOME ASSISTANT/LIAISON

About Us:

As Ohio’s Secretary of State, Frank LaRose is doing his part to deliver a thriving democracy and a prosperous economy for all Ohioans. In his role as the state’s chief elections officer, he is working to ensure that Ohio’s elections are both secure and accessible. And, as the first stop for new businesses in the Buckeye State, he is assisting entrepreneurs as they receive articles of incorporation for a new business.

POSITION SUMMARY

The Safe at Home Assistant and Liaison plays a vital role in implementing and maintaining the Safe at Home program within the Ohio Secretary of State's office by performing the program’s administrative functions and primarily executing outreach activities. The Assistant/Liaison will work closely with the Safe at Home Administrator to ensure the program operates reliably, everyone eligible for the program is aware of how they can join, and participants receive the highest degree of service Ohio can provide.

Participant Support

• Serve as the primary point of contact for program participants, offering information and assistance with enrollment, address updates, and inquiries.
• Maintain confidentiality and sensitivity when handling participant information and communications.
• Respond to general inquiries from application assistants, participants, and the public over the phone and via email, escalating matters to the Safe at Home Administrator when necessary.

Application Management

• Inspect and process applications, updates, renewals, and cancellations for participants and application assistants.
• Manage the participant roster, including sending renewal reminders and preparing files for cancellation in accordance with office policies.
• Sort, repackage, and forward mail to participants, as well as manage return mail processes.

Outreach and Training

• Conduct outreach activities at least three days a week to raise awareness of the Safe at Home program among eligible individuals and potential ally organizations.
• Collaborate with the Safe at Home Administrator to develop and deliver training on program requirements and best practices for stakeholders.
• Assist in developing, managing, and presenting training programs for application assistants.

Compliance and Reporting

• Stay informed about relevant laws, regulations, and resources related to domestic violence, human trafficking, and sexual violence to ensure accurate information dissemination.
• Prepare reports, presentations, and materials to support program evaluation and improvement efforts.
• Provide input into policy and legislation related to the program.

Additional Responsibilities

• Participate in partner association meetings, events, and conferences.
• Assist in resolving issues or discrepancies related to program operations or participant services.
• Travel frequently, potentially requiring overnight stays.
• Perform other duties as assigned.

• Medical Coverage
• Free Dental, Vision and Basic Life Insurance premiums after completion of eligibility period
• Paid time off, including vacation, personal, sick leave and 11 paid holidays per year
• Childbirth, Adoption, and Foster Care leave
• Education and Development Opportunities (Employee Development Funds, Public Service Loan Forgiveness, and more)
• Public Retirement Systems (such as OPERS, STRS, SERS, and HPRS) and Optional Deferred Compensation (Ohio Deferred Compensation)

MINIMUM QUALIFICATIONS

Education

• Preferred:
Associate’s degree in social work, public administration, criminal justice or a related field.

Experience

•

Required:

• Excellent client-facing communication skills.
• Excellent written and verbal…