Sales & Service Coordinator

Job Summary:

We are seeking a motivated and detail-oriented Sales Coordinator to join our dynamic sales team. The ideal candidate will play a crucial role in supporting the sales department by coordinating sales activities, managing customer relationships, and ensuring smooth communication between various teams.

• Assist the sales team in daily operations and administrative tasks
• Coordinate sales activities and schedules to ensure timely follow-up with clients
• Maintain and update customer databases and sales records
• Prepare sales reports and presentations for management review
• Communicate effectively with clients to address inquiries and provide support
• Collaborate with marketing and product teams to align sales strategies
• Assist in the preparation of sales proposals and contracts
• Monitor sales performance metrics and provide insights for improvement
• Answer Incoming Phone Calls and Qualify Inquiries. Take all phone leads as well as email leads. Create all leads in Envision and assign them to the correct sales manager.
• Manage Group Room Blocks, cut-off dates, block clean-up, and group pick-up.
• Input Group Rooming Lists and Reservation Changes.
• Manage Electronic Reader Boards. Create slides with all event information and upload them to the website.
• Manage the Turnover process for new events. Create PM accounts, make sure deposit traces and revenue are forecasted by managers, scan and create the electronic file, and forward to accounting.
• Create Sales & Catering kits and restock the supply area as appropriate.
• Check the office supplies and order supplies when necessary.
• Prepare Welcome Cards and amenities for VIPs.
• Send No-Show emails and an 18-day Resume list to all managers.
• Run all reports for EO & Resume meetings, for billing meetings, and EO & Resume meetings.
• Manage ECC. (Event Concierge Console) Add Meeting Manager and Client.
• Assist managers with amenities and administrative tasks such as breakfast vouchers, cutting menus, making pre-content cards, printing, etc.
• Create EOs for all internal events or meetings.
• Meet with the front desk manager weekly to go over Resumes, group information.
• Organize the file cabinet for all files for bookings.
• Input all group Rooming lists, set up routing, build packages in Opera, and create booking links.
• Planning manager for all courtesy blocks:
  Input traces in Envision, send intro emails, send estimates, send payment links, collect payment for rooms, create resumes, and send group invoices.
• Coordinate with the Group contact and keep communication for any changes made to groups, group updates, special requests, etc., until the event is over.
• Assist sales managers with all reservation changes.
• Run Group pick-up meeting.
• Make sure all suites for VIPS are booked in advance.

This job description is not intended to be all-inclusive; additional details will be specified by the direct supervisor. The associate may also perform other reasonable business duties assigned by their direct supervisor.

Medical Insurance
Dental Insurance
Vision Insurance
STD/LTD
Life Insurance
401K
FSA

The position requires adaptability to a dynamic work environment, involving frequent interaction with clients, vendors, and hotel staff. Reasonable accommodations will be provided to individuals with disabilities, enabling them to perform the essential duties of the role.

The hotel is committed to providing reasonable accommodations to enable individuals with disabilities to perform the essential functions of the job. If you require an accommodation, please discuss your needs with the Human Resources department.

This job description covers essential aspects while being compliant with ADA guidelines, allowing for reasonable accommodations as needed.

Dreamscape is an Equal Opportunity Employer. We do not discriminate based on race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status. We are committed to providing reasonable accommodation to qualified individuals with disabilities to enable them to perform…