Administrative Specialist - Front Desk

Position Statement

Provides a wide range of administrative support to the Columbus Office. Ability to multi-task and prioritize workload. Ability to take on projects with little supervision and sometimes strict time constraints.

• Answers and directs all incoming calls for GBQ’s Columbus office.
• Greets visitors in a professional, friendly and hospitable manner.
• Maintains front reception area, including conference and training rooms; serves as point person for scheduling usage.
• Follows procedures to open and close office daily.
• Arranges lunches for client/prospect/internal meetings and assists in setup.
• Gatekeeper for incoming tax documents for tax preparation.
• Assist with assurance confirmations.
• Assist with day-to-day building and/or maintenance requests.

• Tracks and reports actual client-related time.
• Consistently utilizes all firm and department software efficiently.
• Involvement with internally focused projects to improve procedures by participation in committees, technical training, HR initiatives and other firm related projects.

• Works to identify opportunities to reduce costs within the firm.
• Provides other services in addition to core administrative services.
• Demonstrates excellent written and verbal communication skills.

• Utilizes appropriate procedures to completion to produce a high quality work product.
• Demonstrates comprehension of relevant accounting knowledge, technology concepts and other methodologies.
• Works in collaboration with the other administrative team members to help ensure a consistent and efficient workflow.

• Exemplifies Brand Attributes of the firm.
• Complies with all policies and procedures of the firm.
• Demonstrates the ability to work individually or in a team environment and address conflict with peers and superiors.
• Enhances firm collaboration through interactions with associates from other departments.
• Consistently seeks feedback from performance manager and focuses on enhancing and developing professional and technical skills.

• Three to five years of administrative experience.
• Strong proficiency in the use of technology and PC applications, specifically, but not limited to, Microsoft applications, e.g. Word, Excel, PowerPoint, Outlook.
• Ability to multi-task and prioritize workload.
• Must exhibit attention to detail.
• Must have excellent written and oral communication skills.

• The Administrative Specialist will report directly to a Performance Manager who will provide any necessary guidance relative to administrative issues or work performance through the formal evaluation process.

• Ability to work evenings and weekends based on time of year and client demands.
• This is an in-office position with flexibility for appointments, etc. as approved by Performance Manager.