Customer Service Assistant ; PN

What You'll Do:

The Ohio Readiness Response Center (ORRC) Warehouse is responsible for operational readiness, safeguarding critical public health assets, and enabling effective emergency response across the state. We are seeking a Customer Service Assistant 3 to join our team. In this role you will use your knowledge of office practices and procedures centered on Warehouse Management System (WMS) and Inventory Management and Tracking System (IMATS), as well as federal and state warehouse operations.

This position will provide daily work direction, assistance, and training to lower‑level staff and temporary employees in warehouse operations (e.g., inbound/outbound processes, inventory operations).

• Serve as the primary point of contact for inquiries to ensure timely order fulfillment, updates, and accurate problem resolution for customers.
• Operate electronic devices (e.g., iPad, cell phone, handheld scanners).
• Monitor and maintain work queues.
• Conduct inventory counts and reconciliations within WMS, which may require material handling.
• Operate a personal computer and/or computer terminal to enter, update, correct, delete, or send data, retrieve/look‑up data to verify/give out information or status of inventory records consisting of inventory counts, inbound receipts, outbound orders, inventory adjustments, and inventory transfers.
• Communicate inventory status and procedures to team members.
• Research information and compile reports (e.g., export data to spreadsheets such as Excel, review data, ensure accuracy and compliance) for inclusion in summaries of activities for ORRC.
• Participate in warehouse and inventory‑related special projects (e.g., identify problem areas or special concerns and provide input on process improvements).

Normal working hours are Monday through Friday, 8:00 am to 5:00 pm. This is an hourly position, with a pay range of 29 on the OCSEA Pay Range Schedule. The ORRC Warehouse is located in Southeast Columbus; parking at this location is free.

Applications of those who meet the minimum qualifications will be further evaluated against the following criteria:

• Associates or advanced degree in business or public administration
• Experience utilizing a warehouse management system
• Experience with inbound and outbound inventory shipments
• Experience in the order fulfillment lifecycle which includes order creation, processing, picking, quality assurance inspection and shipping logistics
• Experience utilizing an Inventory Management and Tracking System
• Experience creating or compiling reports (e.g., Excel)
• Experience training staff to enter complex data into a data system
• Experience communicating effectively with team members
• Experience with inventory cycle counts and reconciliation

All eligible applications shall be reviewed considering the following criteria: qualifications, experience, education, and active disciplinary record.

Qualifications and Training Requirements:

• 12 months training or 12 months experience in office practices & procedures of which 3 months involved operation of various office equipment AND 12 months training or 12 months experience in public relations or customer service to include techniques for dealing with difficult people AND 12 months training or 12 months experience in state &/or federal laws, rules, policies & procedures applicable to assigned inquiries, requests, complaints &/or transactions to be processed AND 9 months training or 9 months experience in typing, keyboarding, data entry, or word processing AND 9 months training or 9 months experience in operation of personal computer.
• OR 9 months experience as Customer Service Assistant 1, 64431.
• OR 6 months experience as Customer Service Assistant 2, 64432.
• Or equivalent of Minimum Class Qualifications for Employment noted above.

Job

Skills:

Customer Service

Technical

Skills:

Warehousing, Inventory Control, Operational and Administrative Support

Professional

Skills:

Critical Thinking, Attention to Detail, Verbal and Written Communication, Establishing Relationships

Educational Transcript Requirements: Official educational transcripts are required for all post‑high school educational accomplishments, coursework or degrees claimed on the application. Applicants will be required to submit an official transcript prior to receiving a formal offer of employment. Failure to provide transcripts within five (5) working days of being requested will cause the applicant to be eliminated from further consideration.

Please note that a transcript is considered "official" only if it is an original copy from the educational institution and includes an institutional watermark, ink stamp or embossed stamp. Transcripts printed from the institution's website will not be accepted. ODH reserves the right to assess the academic credibility of an educational entity's award of a putative degree.