Training Coordinator

The Team

Our Client's Home Lending Operations team is focused on delivering world-class service through high-quality execution across every step of the borrower journey—from application to funding. This fast-growing team operates in a pod-based structure, including both licensed and non-licensed roles across Processing, Closing, Training, and Quality. As our operations scale, effective training, coordination, and content maintenance are essential to ensuring operational excellence.

As a Training Coordinator, you’ll support the execution and governance of Home Lending’s training and quality programs. You’ll coordinate training schedules, maintain learning materials, manage version control, and ensure content remains aligned with evolving processes, systems, and policies. This role partners closely with Training leadership, SMEs, Operations Managers, Quality teams, and Change Management to ensure every training event is accurate, timely, and well-executed.

• Maintain and update training materials to reflect current processes, product changes, and system updates, ensuring alignment with operational standards.
• Track policy, regulatory, and procedural changes; validate required content updates with SMEs; and manage version control documentation.
• Coordinate all training logistics, including SME availability, instructor preparation, training calendars, attendee lists, and materials.
• Support execution of Instructor-Led Training, shadowing, and Train-the-Trainer sessions to ensure consistent delivery.
• Track learner progress, completion data, assessment results, and nesting milestones.
• Facilitate readiness certification for new hires in partnership with Operations Managers, SMEs, and Training leadership.
• Maintain accurate and compliant training records and produce reporting on participation, performance, and quality metrics.
• Gather feedback from learners, trainers, and operations partners to identify content or process improvement opportunities.
• Communicate training updates proactively across Training, Quality, and Operations teams to maintain awareness and alignment.
• Partner with Documentation Specialists to identify and support updates to SOPs, job aids, and other reference materials.

• 2+ years of experience in training coordination, learning & development, mortgage operations, or project/administrative coordination.
• Experience managing schedules, logistics, or documentation in a fast-paced environment.
• Demonstrated attention to detail with ability to manage version control, track updates, and maintain accurate records.
• Proficiency with productivity tools and LMS/training platforms.
• Ability to communicate clearly and professionally with cross-functional stakeholders.
• Ability to work standard hours (9 AM – 5:30 PM EST).
• Reside within 60 miles of Columbus, OH, and be able to work from the office at least two days per week.
• Familiarity with home lending workflows, documentation requirements, or HELOC products. (Preferred qualification)