PSH Program Specialist​/Coordinator

Job Description

Division: Affordable Housing – Permanent Supportive Housing (PSH)
Position Title: Housing Program Specialist/Coordinator

Under the direction of the Regional Director, the Affordable Housing Property Coordinator supports the operational, financial, and regulatory compliance functions of the property. This role serves as the primary coordinator for Housing Authority (HA) programs, Continuum of Care (CoC) partnerships, and related subsidy and supportive service processes, ensuring full compliance with all state, federal, accreditation, and organizational standards.

• Serve as the primary point of contact with the Housing Authority regarding applications, approvals, corrections, and subsidy variances.
• Review, organize, and process housing applications in accordance with HA guidelines and fair housing regulations.
• Track application status and proactively follow up on pending approvals and required documentation.
• Maintain accurate, organized, and confidential applicant and resident files.
• Address and resolve subsidy variances in collaboration with HA representatives.

• Partner with CoC case managers, service providers, and referral agencies to ensure seamless coordination of supportive services.
• Verify eligibility and maintain compliance with CoC program requirements.
• Track renewals, recertifications, and program outcomes.
• Support HMIS documentation and reporting in collaboration with NCR Services leadership.

• Conduct leasing activities including tours, eligibility verification, application review, and lease execution.
• Ensure adherence to the Tenant Selection Plan, House Rules, and program eligibility standards.
• Support marketing initiatives to maintain strong occupancy levels.
• Promote resident retention strategies and positive community engagement.

• Support daily operations in compliance with HUD, LIHTC, fair housing, and organizational policies.
• Maintain compliant resident files, waiting lists, certifications, and documentation.
• Assist with annual inspections, state agency reviews, Management and Occupancy Reviews (MOR), and REAC preparation.
• Monitor occupancy metrics and property performance indicators.
• Serve as on-site lead in the Property Manager’s absence, as needed.

• Deliver exceptional customer service to residents, applicants, and community partners.
• Respond to inquiries and concerns professionally and promptly.
• Support conflict resolution while upholding resident rights and dignity.
• Foster a respectful, mission-driven environment.

• Review and process vendor invoices for timely payment.
• Assist with rent collection, subsidy posting, budget tracking, and financial reporting.
• Monitor subsidy receivables and support resolution of variances.
• Assist with reserve processes and required financial documentation.

• Demonstrate professionalism, accountability, and strong time management.
• Promote teamwork and serve as a positive role model.
• Collaborate in policy development and solution-oriented problem solving.
• Adhere to all policies and procedures outlined in the Employee Information Guide, Code of Conduct, and applicable federal, state, and local regulations.
• Protect and uphold resident rights, reporting concerns or compliance issues as required.
• Complete all required annual training including Compliance, Privacy, Security, and HIPAA.
• Perform additional duties as assigned.

• High school diploma or equivalent required.

• 2–3 years of experience in property management or affordable housing required.
• Experience with Housing Authority programs (HCV, PBV, or similar) preferred.

• Proficiency in Microsoft Office and ability to quickly learn new property management software systems.
• Strong organizational skills with the ability to manage multiple priorities simultaneously.
• Working knowledge of fair housing laws and HUD/LIHTC leasing requirements.
• Experience with vendor systems, invoice processing, and stakeholder coordination preferred.

• Up to 50% travel to assigned…