PSH Program Coordinator

Job Description:

Division:
Affordable Housing - PSH

Revision date:
New – January 13, 2026

According to prescribed policies and procedures of the organization including all applicable state, federal and accreditation regulations and reporting to the Regional Director the incumbent supports the operational, financial, and compliance aspects of the property while also serving as the primary coordinator for Housing Authority (HA) programs, Continuum of Care (CoC) partnerships, and related subsidy or supportive-service workflows.

• Serve as primary contact for Housing Authority regarding applications, approvals, corrections, and subsidy variances.
• Assist with the review, organization, and processing of housing applications submitted to the Housing Authority
• Track application status and follow up on pending approvals, documentation, and eligibility requirements
• Ensure all applications comply with Housing Authority guidelines, program rules, and fair housing regulations
• Communicate with Housing Authority representatives regarding application updates, corrections, approvals
• Primary point of contact to address subsidy variances
• Maintain accurate and confidential applicant files and records

• Coordinate with CoC case managers, service providers, and referral partners.
• Ensure accurate eligibility verification and compliance with CoC program requirements.
• Track program outcomes, renewals, and re-certifications.
• Support HMIS-related documentation and reporting.
• Above tasks are coordinated with the NCR services leadership

• Conduct leasing activities including tours, application reviews, eligibility verification, and lease signing.
• Ensure adherence to Tenant Selection Plan, House Rules, and eligibility requirements.
• Support marketing efforts to maintain occupancy.
• Implement resident retention practices.

• Support day-to-day operations ensuring compliance with HUD, LIHTC, fair housing, and organizational policies.
• Maintain organized and compliant resident files, waiting lists, certifications, and documentation records.
• Assist with annual inspections, State Agency reviews, MOR audits, and REAC preparation.
• Monitor property performance indicators including occupancy and housekeeping standards.
• May act as the on-site lead in the Property Manager’s absence.

• Provide excellent customer service to residents, prospects, and program partners.
• Respond to inquiries and concerns in a timely and professional manner.
• Support conflict resolution and compliance with resident rights policies.
• Foster a positive, respectful, mission-aligned environment.

• Review and enter vendor invoices for timely payment.
• Assist with budget tracking, rent collection, subsidy posting, and reporting.
• Monitor subsidy receivables and support variance resolution.
• Support reserve processes and finance documentation.

• Demonstrates and maintains a positive, professional manner, manages time efficiently and effectively, provides leadership as a role model to promote a team approach, collaborates and participates in policy creation and appropriate problem-solving methods.
• Must adhere to all policies, procedures, terms and conditions set forth in the National Church Residences’ Employee Information Guide (EIG), the Code of Conduct, as well as any facility handbook, including but not limited to, corporate compliance, drug free workplace, safe work practices, all federal, state, local regulations and laws.
• With respect to Resident Rights, ensure all care is provided with respect and dignity for the residents/clients, their families and the staff. Reports all complaints made by residents/clients and/or families to the appropriate supervisors, reports all allegations of abuse, misappropriation of funds/resident property and/or any other corporate compliance, drug free workplace, safe work practices, all federal, state and local regulations and laws.
• Completes all annual education requirements timely, including but not limited to…