Senior Office Administrator

About Upstart

At Upstart, we're united by a mission that matters: to radically reduce the cost and complexity of borrowing for all Americans. Every day, we bring creativity, experimentation, and advanced AI to reshape access to credit, helping millions move forward financially with clarity and confidence.

As the leading AI lending marketplace, we partner with banks and credit unions to expand access to affordable credit through technology that's both radically intelligent and deeply human. Our platform runs over one million predictions per borrower using more than 1,800 signals, powering smarter, fairer decisions for millions of customers. But the numbers only hint at the impact. Every idea, every voice, and every contribution moves us closer to a world where credit never stands between people and their financial progress.

We're proudly digital-first, giving most Upstarters the flexibility to do their best work from wherever they thrive, alongside teammates across 80+ cities in the US and Canada. Digital-first doesn't mean distant. We're intentional about in-person connection through team onsites, planning sessions, and moments that spark creativity and trust. And whether you choose to work primarily from home or collaborate in-person from one of our offices in Columbus, Austin, the Bay Area, or New York City (opening Summer 2026), you'll have the support to work in the way that works best for you.

If you're energized by tackling meaningful problems, excited to innovate with purpose, and motivated by work that truly matters, we'd love to hear from you.

The Team:

The Office Management & Workplace Events (OM&WE) team is responsible for creating safe, inspiring, and efficient work environments for Upstarters, while supporting the company's digital-first strategy through thoughtful in-office experiences and events.

As the Senior Office Administrator at Upstart, you will own the day-to-day operations of our Easton office, ensuring it runs smoothly, feels welcoming, and reflects Upstart's values. You'll partner closely with the Columbus OM&WE team, IT, Facilities, and vendors to deliver an exceptional in-office experience for employees and visitors alike.

How you'll make an impact

* Serve as the primary point of contact for the Easton office, creating a professional, welcoming environment for employees and visitors.

* Oversee daily operations including front desk coverage, employee support, facilities coordination, vendor management, and issue resolution to ensure a safe, efficient, and well-maintained workplace.

* Support a high-volume office environment by effectively prioritizing competing requests and maintaining strong operational consistency throughout the day.

* Manage pantry, catering, and supply programs, ensuring consistent quality and anticipating employee needs.

* Plan and execute onsite logistics for meetings, events, and team gatherings, coordinating setup, teardown, and A/V readiness.

* Respond to office support requests with urgency and accuracy, escalating complex or sensitive issues when needed.

* Maintain office processes and documentation, identifying opportunities to improve efficiency and day-to-day operations over time.

* Partner with the broader Upstart Columbus Office Management team to maintain consistency in service levels and employee experience across offices.

Minimum Qualifications

* 3+ years of experience in office management, workplace operations, administration, hospitality, events, or a related field

* Proven ability to prioritize and execute in a fast-paced, high-volume environment

* Proven ability to stay organized, prioritize workload, and execute tasks with great attention to detail.

* Confident, positive demeanor and ability to communicate professionally across all levels of the organization.

* Experienced knowledge of Google Suite.

Preferred Qualifications

* Experience working in tech or high-growth environments.

* Familiarity with high-traffic office environments, facilities coordination, or vendor management.

* Ability to identify and implement process improvements in office operations.

* Strong interpersonal and problem-solving skills with a focus on service and efficiency.

Position location This role is available in the following locations:
Easton, Ohio

In-Office requirements. You will be required to work from the Easton office 5 days per week.

This is a Non-Exempt position. Employees in this position are paid an hourly pay rate, on a bi-weekly basis, and are eligible to receive overtime pay for any hours worked over 40 in a work week, or over 8 in a work day if required by state law.

Columbus, OH - Anticipated Hourly Rate Range

$39.52 - $47.60 USD

What you'll love

At Upstart, our benefits are designed to support your health, financial well-being, family, and personal growth. Here's what you can expect:

* Competitive compensation, including base pay, bonus opportunities, and annual equity grants that vest quarterly

* Retirement benefits to help you plan for the future, including a 401(k) or Group…