Program Coordinator Transcripts & Evaluation

Compensation Type:
Salaried
Compensation: $52,033.00
The Program Coordinator, Transcripts & Evaluation supports the daily operations and coordination of the transcript and credit evaluation within Enrollment Services Operations. This role is essential in maintaining a smooth, accurate, and student-centered workflow. The Program Coordinator maintains and responds to inboxes, oversees the receipt of incoming documents, supports course equivalency processing, and provides administrative and operational support to ensure timely service for applicants and students.

This position works closely with the Transcript & Evaluation team in ESP, as well as stakeholders in Enrollment Services, Advising, and academic departments to uphold consistent evaluation practices and contribute to the community college mission of access, equity, and students’ success.

• Coordinate day-to-day activities and projects within the assigned function.
• Assess program operational needs and resources and inform leadership.
• Oversee shared inboxes and coordinate queues related to transcript evaluation, ensuring timely review and routing of incoming documents.
• Track document completeness and communicate with students regarding missing or incomplete documents. Handles CTAG and high school articulation processing.
• Organize and maintain workflow schedules, task lists, and routing procedures to keep daily operations on track.
• Identify and finalize routine course equivalencies under established guidelines and escalates complex cases as needed.
• Act as the SME to sources, as directed by leadership.
• Provide hands‑on processing or evaluation support during high volume or escalated cases as needed.
• Maintain data management, document intake, evaluation processing, cleanup, and troubleshooting.

• Serve as a frontline responder for questions related to transcript processing status, document requirements, and timelines.
• Communicate clearly and professionally with student populations, including adult learners, veterans, dual-credit students, and international applicants, as well as staff, faculty, and external constituents.
• Provide guidance on how to submit documents, including digital uploads, official transcripts, PLA materials, and certification evidence.

• Process, log, and maintain incoming college, high school, international, military, and nontraditional/CTE documents.
• Monitor document tracking logs and ensure all items are properly recorded, archived, or routed.
• Ensure data accuracy when entering or updating student information in the student information system.
• Assist with preparing, updating, and maintaining standard operating procedures (SOPs) and process guides.
• Support accuracy check and quality control processes for evaluations prepared by the evaluation team.
• Prepare files and materials for faculty reviewers or subject‑matter experts when needed.
• Maintain organized digital and physical records according to college and state guidelines.

• Works closely with the Transcripts & Evaluation Program Manager and department to support process improvements and consistent daily operations.
• Coordinate with offices and departments across the college, including student service areas, academic departments, advising and workforce development teams to ensure smooth, accurate, and student-centered workflows, and identify opportunities for improvements.
• Participate in meetings and projects related to onboarding, transfer pathways, PLA expansion, or workflow optimization.
• Assist in training seasonal or temporary staff during peak period.

• Fosters and maintains a safe environment of respect and inclusion for faculty, staff, students, and members of the community.
• Other duties as assigned.
• Regular, predictable, and punctual attendance is required.

• Attend all required department meetings and training.
• Manage multiple assignments of varying complexity while meeting federal as well as internal regulations and procedures, with the ability to adapt to changing needs of the College and business partners.

• Bachelor’s degree in a related field.
• Two (2) years of experience in Higher Education, Enrollment Services, Admissions, Records, or related administrative function.
• An appropriate combination of education, training, coursework, and experience may qualify a candidate.

Full Time / Part Time:
Full time

Scheduled

Hours:

40