Consumer Assistant Mail Clerk

Description In-office Now Hiring Full Time Consumer Assistance Mail Clerk POSITION DESCRIPTION

The Consumer Assistance Mail Clerk plays a vital role in ensuring that all incoming and outgoing mail is accurately sorted, processed, and routed into the correct working queues for the Consumer Assistance Department.

• Receive, open and sort all incoming mail (paper, fax) related to consumer accounts
• Accurately scan all incoming correspondence and faxes in accordance with standard procedures
• Identify and assign the correct account numbers to all incoming correspondence
• File all scanned documents into the correct working queues based on priority
• Process and appropriately log all priority and certified mail, ensuring they are filed and tracked according to company protocols
• Create and manage "Can’t Find" accounts for correspondence when the associated account cannot be identified.

HOURS:

In-office, Monday-Friday 8:30a-5:30p EST

• Experience in collections or a call center preferred
• General knowledge of computers, Microsoft office experience preferred
• Excellent written and verbal communication skills
• Ability to multitask and work with various computer systems both internal and external
• Strong written and verbal communication skills
• Demonstrated ability to be a team player and work well with peers, superiors and subordinates
• Demonstrated ability to adapt to changes with ease
• High school graduate or equivalent