Department Coordinator Columbus OH

The DH Pace Company is a family-owned and privately held business with annual sales over $1 billion through 60+ offices located across the continental United States. The Company is an industry leader in the distribution, installation, maintenance, and repair of a complete range of commercial, industrial, and residential door, docking, and security products. In 2026, DH Pace is celebrating its 100th anniversary in business.

This role will effectively coordinate field employees in Columbus, OH. This individual will ensure that services meet or exceed customer satisfaction. If you have experience dispatching or scheduling, this role might appeal to you.

• Scheduling technicians to customer job sites and collecting, finalizing and submitting job details for processing
• Ensuring customer COD payments are collected prior to job completion
• Continuously ensuring technicians’ schedules are cleared of completed job tickets and open job tickets are in correct technicians’ schedules for materials ordered, billing and voided tickets
• Run, review and manage department reports to ensure the department is meeting customer expectations and commitments
• Assist with billing paperwork and meeting customer billing document requirements
• Create and maintain service tickets to ensure service dates are met
• Work with estimating team to provide service quotes when required
• Assist field techs with technical/mechanical troubleshooting/problem solving
• Provide accurate work orders and picking lists to the warehouse for inventory pulling
• Other responsibilities as assigned

• Experience using Microsoft Office Suite
• Experience in a dispatch or other high‑volume administration field is a plus
• Must have excellent communication skills and focus on customer service
• Must have good time‑management skills, be organized and able to multi‑task
• Represent the company in a professional manner

• Comprehensive medical, dental, and vision coverage – available your first full month
• Generous paid time off plus paid holidays and floating holidays
• Company‑paid life{