Receptionist - Assisted Living - Night shift

Kensington Place Senior Living - DESCRIPTION

Kensington Place in Columbus, OH is seeking a qualified individual to join our growing team as Service Ambassador/Front Desk Receptionist
. We are currently seeking a new team member to join us on nights, Monday, Wednesday, and Friday night.

• Competitive pay commensurate with experience
• Excellent Health Benefits (Medical, Dental, Vision)
• 401(k), Flexible Spending Account, & Other Elective Benefits Available
• Paid Time Off (PTO) for Full-Time Employees
• Career Growth Opportunities

The Service Ambassador creates a warm and welcoming environment in the lobby by smiling, greeting visitors by name, and learning about guests. Shares important information. Coordinates a fond farewell celebrating discharging patients.

• Creates warm, welcoming lobby environment by addressing visitors by name and learning about them.
• Answers phones with cheerful, warm greeting.
• Makes collection calls as instructed to proactively prevent accounts from becoming delinquent.
• Answers basic center and business office questions; escalates as needed to appropriate person.
• Assists with daily candidate interview schedules as needed; greets all incoming candidates and routes them to appropriate person for interview or the center’s Director of Human Resources.
• Processes and distributes the center’s incoming and outgoing mail.
• Accepts and handles payments at desk in accordance with policy and procedures.
• Maintains the center’s Patient Fund Petty Cash box.
• Prepares, copies, and mails administrative correspondence.
• Assists with inventory and ordering of office supplies. Maintains business office filing.
• Follows emergency protocol.
• Maintains the confidentiality of all residents’ records.
• Reports all instances of abuse or neglect or other concerns to management.
• Attends and participates in orientation, training, and in-service education, and staff meetings.
• Ensures all mandatory training is completed on time.
• Performs other duties as necessary for the successful operation of the center.

• Outgoing and friendly demeanor.
• Ability to communicate, comprehend, understand, and write messages, and follow directions.
• Excellent verbal and written communication skills.
• Knowledge of business office machines.
• Computer skills with word processing software knowledge.
• Able to work with minimal supervision.
• Detail oriented.
• Professional appearance and demeanor.
• Confidence when interacting with a variety of people.