Customer Service Assistant

## Customer Service Assistant Apply locations:
Columbus Campus time type:
Full time posted on:
Posted Todayjob requisition :
R153181

Screen reader users may encounter difficulty with this site. For assistance with applying, please contact hr-accessible application. If you have questions while submitting an application, please review these frequently asked questions.
** Current Employees and Students:
** If you are currently employed or enrolled as a student at The Ohio State University, please log in to Workday to use the internal application process.

Welcome to The Ohio State University's career site.  We invite you to apply to positions of interest. In order to ensure your application is complete, you must complete the following:
* Ensure you have all necessary documents available when starting the application process. You can review the additional job description section on postings for documents that may be required.
* Prior to submitting your application, please review and update (if necessary) the information in your candidate profile as it will transfer to your application.##

Job Title:

Customer Service Assistant## Department:

Business and Finance | Surplus Provides administrative, customer service and inventory control support for the Surplus Department using our surplus system, email, phone calls, spreadsheets, PowerPoint presentations and social media. Uses all functions of the Surplus Property System (SPS) to monitor Disposal Requests (DR) as they are entered into the system. Contacts and guides customers/departments in setting up new departments and access in the system and recommends suggestions for better entry methods to help with trackability.

Use the SPS system on a daily basis to complete actions which includes DR review and approval, receiving, creation of manifests, creating inventory labels, creating sales/transfer receipts, and running daily, weekly and monthly reports to track key performance indicators (KPIs), financials and operational metrics for management review. Works with SPS and customers to coordinate the drivers daily pickup routes and schedule surplus-related appointments (e.g., pickups and transfers), communicating any changes or issues as needed.

Assists the Inventory Control Specialist with cycle counts, monthly inventory processes, and asset audits, ensuring accuracy and data integrity. Answers questions from phone calls, emails, walk-in customers, and online platforms (e.g., Gov Deals and social media) on a daily basis. Supports online surplus sales processes, including preparing, reviewing, and maintaining auction listings and related documentation, including vehicle and special project listings as needed.

Works under minimal supervision and makes decisions according to established policies and procedures; determines and is responsible for ensuring that appropriate action/communication is taken to meet the highest customer service standards. Works with different forms of public media to inform and educate departments and the public regarding different sales and/or events. Helps in other areas in the surplus department as needed (team oriented).
*
* Required Qualifications:

** High school diploma or general education development (GED) equivalent.
** Desired Qualifications**:

Zero to two (0-2) years of relevant experience in an administrative role performing inventory control processes in a multi-faceted, team-oriented operation. Requires strong written and verbal communication skills and strong organizational abilities. A high level of customer service is also required. Experience using computer software for receiving, sales, inventory control, and data tracking/reporting desired. Experience working in a transportation/logistics environment that coordinates schedules for multiple trucks with daily routes.

Knowledge of general warehouse and inventory operations/practices, strong problem-solving and customer service skills, with experience using Microsoft Excel and Word.
** Additional Information:
** This position is housed in a warehouse environment and may be physical in nature including occasional lifting or squatting.## Additional Information:
** Function**:
Sales and Customer Service
** Subfunction**:
Customer Service
** Career Band**:
Individual Contributor - Technical
** Career Level**: T1
** The Target Hiring Range for this position is $15.15 to $19.79 per hour.
**** Ohio State will not sponsor applicants for work visas for this position.**##

Location:

Stores and Receiving (0381)## Position Type:

Regular## Scheduled

Hours:

40##
** Shift:
** First Shift
*** Final candidates are subject to successful completion of a background check.  A drug screen or physical may be required during the post offer process.**
* #J-18808-Ljbffr