Property Management Coordinator

Job Title: Property Management Coordinator - Residential Team

Reports To: Sr. Property Manager

NAI Ohio Equities is seeking a highly organized and customer-focused Property Management Coordinator to support our Residential Association Management Team. This position plays a vital role in ensuring excellent service to condominium and homeowners association residents while assisting Association Managers with administrative operations, communication, and day‑to‑day coordination.

The ideal candidate thrives in a fast‑paced environment, demonstrates exceptional attention to detail, and enjoys building positive relationships with residents, board members, vendors, and team members.

• Serve as a primary point of contact for residents and homeowners, responding to inquiries professionally and promptly.
• Assist Association Managers with resident communications, notices, and correspondence.
• Coordinate and track work orders, maintenance requests, and vendor follow‑up.
• Update Condo Certs with association financials, insurance, delinquency reports, etc.
• Maintain accurate owner and resident information within management software systems.
• Assist with administrative tasks for assigned communities.
• Coordinate mailings, community announcements, and resident portal communications.
• Monitor deadlines and follow up on outstanding action items to ensure timely completion.
• Maintain organized electronic and physical files for assigned associations.
• Provide support during annual meetings, elections, and special meetings as needed.
• Work collaboratively with accounting, maintenance, and management teams to deliver exceptional service.
• Coordinate property management meetings, Lunch & Learns, and special events.
• Assist with onboarding of new associations.

• High school diploma or equivalent required; associate's or bachelor's degree preferred.
• Two or more years of administrative, customer service, or association management experience preferred.
• Strong written and verbal communication skills.
• Excellent organizational skills with the ability to prioritize multiple tasks and deadlines.
• Proficiency in Microsoft Office, including Outlook, Word, and Excel.
• Experience with property management software such as Yardi, Condo Cafe, or similar platforms is preferred.
• Ability to maintain confidentiality and exercise sound judgment.
• Positive attitude and commitment to outstanding customer service.
• Professional communication
• Time management
• Problem‑solving
• Team collaboration
• Initiative and follow‑through

• Competitive compensation
• Paid time off and holidays
• Retirement savings plan
• Supportive and collaborative team environment
• Opportunity for growth within a respected, locally based organization
• Monday through Friday, 8:30 AM – 5:00 PM
• This position is primarily in‑office and based at our Columbus, Ohio headquarters
• Occasional attendance at evening board meetings, annual meetings, and special events may be required