Intermittent Hearing Support Senior Specialist

Organization

Job & Family Services

The Ohio Department of Job and Family Services (ODJFS) supports Ohioans and their families through publicly funded programs such as Cash and Food Assistance, Employment Services, Unemployment Insurance, Adult Protective Services, and Child Support.

James A Rhodes Office Tower, 31st Floor, 30 East Broad Street, Columbus, OH 43215

Part-time

$26.54 per hour

The Bureau of State Hearings (BSH) handles appeals from individuals who disagree with decisions made about their public benefits. We make sure every person has a chance to present their case and receive a clear, timely decision regarding their appeal.

• Under administrative direction, performs non‑routine administrative tasks (i.e., independently formulates decisions and/or judgments involving non‑legal interpretation of policies and procedures to resolve problems, prepares correspondence and reports, and/or carries out other assignments) in support of the Bureau of State Hearings Prehearing Resolution (PHR) process; independently reviews eligibility status and benefits; reviews hardcopy information and computer system information (e.g., Hearing and Appeals Tracking System [HATS X];
  
  Ohio Benefits) in preparation for discussions with appellants, appellant representatives and county agency staff; communicates by phone, in person or in writing with appellants, appellant representatives and county agency staff to resolve discrepancies in program eligibility/benefits to reduce the need for cases to go to hearing; documents appeal withdrawal attempts and completions in HATS X; provides technical assistance to county agency staff utilizing various methods (e.g., webinar;
  
  manuals; desk aids).
• Operates personal computer and applicable software applications to produce, store, calculate and retrieve reports, confidential files, and other documents; maintains accurate and timely electronic case records; handles sensitive inquiries; provides front desk phone coverage.
• Performs other related duties as assigned (e.g., travels to attend staff meetings, training sessions, workshops and conferences; maintains logs, records and files).

• Completion of associate core coursework in secretarial science or business office applications from an accredited career school or community college, AND 12 months of experience in a secretarial/administrative professional field.
• 30 months of experience or training in a secretarial/administrative professional field.
• 12 months of experience as Administrative Professional 2, 16872.
• Equivalent of the Minimum Class Qualifications for Employment noted above.