Registration & Records Specialist

Job Title and Department

Registration & Records Specialist – Department:
Strategic Enrollment | University Registrar

• Provide administrative, communication, and organizational support within the Testing Center of the University Registrar's office.
• Serve as a customer service point of contact for the office phone line and email accounts.
• Triage immediate customer issues and/or route them to the appropriate department or campus office.
• Create, maintain, and update reference and resource materials.
• Greet students, visitors, and faculty and direct them when they arrive at the Testing Center.
• Ensure the security of test materials and the integrity of the testing process.
• Facilitate the administration of paper and computer‑based examinations for candidates, providing instruction on testing policies, procedures, security measures, and score reporting.
• Act as a proctor and monitor testing sessions.
• Schedule appointments via phone and provide information on cancellation and rescheduling policies.
• Send standard confirmation emails to registered examinees.
• Ensure examinees are always proctored and that materials are neither taken into nor out of the testing center.
• Maintain accurate, orderly, and secure examination files.

• Bachelor's degree or equivalent experience (required).
• 1–2 years of relevant experience preferred; strong attention to detail, customer service skills, and database management desired.

Target hiring rate: $18.37/hr this is an 18‑month term position.

• Function:
  Academic Administration
• Sub-Function:
  Registration and Records
• Career Band:
  Individual Contributor - Specialized
• Job Level: S1 Entry

Location:

Student Academic Services (0160)

Position Type:
Term (Fixed Term)

Scheduled

Hours:

40

Shift: First Shift

Final candidates are subject to successful completion of a background check. A drug screen or physical may be required during the post‑offer process.

The university is an equal opportunity employer, including veterans and disability.