Specialist, Accessibility Services

## Specialist, Accessibility Services Apply locations:
Columbus Campus time type:
Part time posted on:
Posted Yesterday job requisition :
JR002259

Compensation Type:
Hourly Compensation: $20.85

The Specialist, Accessibility Services assists in providing clerical and organizational support, front-facing customer service and support, and maintenance of departmental purchasing requests. This role creates an encouraging experience for all students during their time at Columbus State; building and maintaining positive relationships with students, instructors, and community members is an essential component of this role.
** ESSENTIAL JOB FUNCTIONS
**** Administrative/ Clerical
*** Accurately manages and records disability documentation received via email, fax, mail, and/or dropped off in person.
* Monitors and manages email correspondence with account associated with documentation submission (disability).
* Assigns documentation received to Access Advisors, uploads documentation into documentation management systems (e.g. Clock Work), and notates assignment on documentation log.
* Assists students in the scheduling of intake appointments.
* Maintains documents for intake, including (but not limited to): digital Intake Form, Access Plan, Release of Information, and other forms related to intake and documentation retrieval. Manages pending files of documentation and appropriate documentation retention standards.
* Enters confidential student information into database.
* Assists in reporting and tracking students served through the Department of Accessibility Services.
* Assists in the creation, documentation, and maintenance of departmental procedures and training manuals and reviewing departmental reporting.
* Assists Director and Administrative team with preparing budget reports and requisitions as well as tracking expenses.
* Schedules departmental meetings, Accessibility Services related committee meetings, and community outreach events.
* Serves as a record keeper/note taker during departmental meetings, maintaining the agenda and meeting minutes.
* Oversees the department's compliance and requirements for Campus Records Retention protocols.
* Assumes general responsibility for the operation of the function, subject to management overview and supervision.
** Customer Service
*** Delivers excellent customer service and provides students, faculty, adjuncts, and staff with a secure, comfortable, and accessible environment both in-person and in the virtual environment.
* Answers student, faculty, adjunct, and staff inquiries (via phone, email, chat, or in person); provides accurate information about services offered by the department and how to access them (e.g., how to receive accommodations, etc.); and makes referrals to other campus resources as appropriate.
* Serves as an Accessibility Services representative at campus and community outreach events.
* Acts as Accessibility Services liaison to Student Central providing guidance to students seeking assistance from the department of Accessibility Services.
* Assists students in obtaining appropriate disability documentations information from high schools, treating specialists, etc.
* Services customers, using expertise and experience in Accessibility Services.
* Greets, trouble shoots and resolves student issues and concerns.
* Guides students to appropriate resources when necessary.
* Assists across the department as needed including assisting with accommodated testing functions during peak times.
** Culture of Respect
*** Fosters and maintains a safe environment of respect and inclusion for faculty, staff, students, and members of the community.
** OTHER DUTIES & RESPONSIBILITIES
*** Attends all required department meetings and trainings.
* Hours may include working outside of a normal workweek schedule as well as weekend availability on an as needed basis.
* May work overtime or offset hours as necessary and may need to work additional evenings/weekends on a regular basis to provide service to students.
* Manages multiple assignments of varying complexity with the ability to adapt to the changing needs of the College and business partners.
** MINIMUM EDUCATION AND EXPERIENCE REQUIRED
*** High School Diploma or GED.
* Two (2) years of experience working in a customer service-related position.
* *** An appropriate combination of education, training, coursework and experience may qualify a candidate.
***** Full Time/Part Time:
** Part time
** Union (If Applicable):
**** Scheduled

Hours:

** 20
* * Additional Information
** In order to ensure your application is complete, you must complete the following:
* Please ensure you have all the necessary documents available when starting the application process.
** For all faculty positions (Instructor, Annually Contracted Faculty, and Adjunct), you will need to upload an unofficial copy of your transcript when completing your aplication.
*** Prior to submitting your application, please review and update (if necessary) the information in your candidate profile as it will…