Program Administrator - IT; PN

Program Administrator 2 - IT

Organization: Developmental Disabilities - Central Office

Location: United States, Ohio, Franklin County, Columbus

Compensation: $33.32 per hour

Schedule: Full-time, Exempt from Union

Primary Job Skill: Program Management

Technical

Skills:

Budgeting, Computer Literacy, Customer Service, Operational and Administrative Support

Professional

Skills:

Adaptability, Attention to Detail, Continuous Improvement

• Relieves Deputy Director (Chief Information Officer) and Assistant Deputy Director of a variety of difficult administrative duties
• Works with ITS Management to prepare and administer budget
• Establishes and oversees maintenance of fiscal controls
• Works with ITS Client Services and ITS Systems Management to ensure all ITS assets are tracked in the central ITS asset management system, inventoried annually, and appropriately salvaged on a regular basis
• Reports all ITS budget and procurement activities weekly to CIO and Deputy CIO
• Works with software suppliers, software application owners, and Fiscal to effectively determine software supplier risk and privacy assessment thresholds, track details related to software licensing and renewals, and manage additional information needed to complete procurement and renewal requests
• Manages the division’s timekeeping reconciliation process in coordination with all ITS managers
• Prepares timesheet accuracy and completeness reports for CIO and Deputy CIO
• Reviews and manages staff augmentation vendor invoices against submitted consultant timesheets
• Trains, mentors, and oversees designated backup staff for timekeeping duties to ensure continuity of operations
• Develops, analyzes, and distributes administrative information such as budget summaries, training materials, program updates, and internal communications using approved ITS tools (e.g., DODD Insider, Ohio Buys, Vector VMS, Service Now, Microsoft Office applications)
• Serves as backup for CIO administrative workflows
• Assesses work processes regularly and recommends improvements to enhance efficiency, accuracy, and customer service
• Ensures all assigned processes are clearly documented and maintained
• Supports the agency’s call for elevated levels of customer service and turnaround
• Serves as back-up for other Program Administrators across the agency, as needed
• Redirects any requests for Information Technology Services support to the ITS Call Center and/or submits an ITS Call Center ticket on behalf of a user
• Performs other related duties, as assigned

Preferred working experience using the following tools/systems:
Service Now, Ohio Buys, OnBase, and Vector VMS.

• 4 years’ training or 4 years’ experience in business administration, management science or public administration.
• Completion of undergraduate core program in business administration, management science or public administration AND 2 years’ training or 2 years’ experience in supervisory, administrative & or managerial position.
• Completion of undergraduate core program in academic field commensurate with program area to be assigned per approved Position Description on file AND 2 years’ training or 2 years’ experience in supervisory, administrative & or managerial position or staff position involving planning, research & or policy/procedure development.
• 1 year experience as Program Administrator 1, 63122.
• Equivalent of Minimum Class Qualifications For Employment noted above.

Job

Skills:

Program Management, Budgeting, Computer Literacy, Customer Service, Operational and Administrative Support, Adaptability, Attention to Detail, Continuous Improvement.

• Medical Coverage
• Free Dental, Vision and Basic Life Insurance premiums after completion of eligibility period
• Paid time off, including vacation, personal, sick leave and 11 paid holidays per year
• Childbirth, Adoption, and Foster Care leave
• Education and Development Opportunities (Employee Development Funds, Public Service Loan Forgiveness, and more)
• Public Retirement Systems (such as OPERS, STRS, SERS, and HPRS)
• Optional Deferred Compensation (Ohio Deferred Compensation)

EEO-Diversity Affairso.gov

Ohio is a Disability Inclusion State and strives to be a model employer of individuals with disabilities. The State of Ohio is committed to providing access and inclusion and reasonable accommodation in its services, activities, programs and employment opportunities in accordance with the Americans with Disabilities Act (ADA) and other applicable laws.

The State of Ohio is a drug‑free workplace which prohibits the use of marijuana (recreational marijuana/non‑medical cannabis). Please note, this position may be subject to additional restrictions pursuant to the State of Ohio Drug‑Free Workplace Policy (HR‑39), and as outlined in the posting.