Mediation Support Clerk

• Location 373 S High Street, Columbus, OH, 43215, United States
• Job Category Franklin County Auditor, All Jobs, All Jobs
• Employee Type F5 - FT CLASS NE
• Required Degree 2 Year Degree
• Manage Others No

Compensation:
Starting at $52,790.40

Employment Status:
Full-time

FLSA Status:
Non-Exempt

Civil Service Status:
Bargaining Unit
Job Posting Dates: 7/1/26 through 7/10/26

The Franklin County Auditor’s Office is seeking a Mediation Support Clerk to join the Real Estate team.

The Franklin County Auditor’s Office is dedicated to serving the community by ensuring fairness and accuracy in weight and measures across the county. Our mission is to protect and empower consumers, making sure they receive what they rightfully pay for at gas pumps and retail store scanners. As a trusted steward of county finances, we strive to promote fiscal responsibility and innovative initiatives that benefit all residents of Franklin County.

In addition to these important responsibilities, we assess property values to determine fair property taxes, while also working to provide tax relief for senior and citizens who are disabled. We understand the importance of supporting vulnerable populations and strive to make the process as accessible and accommodating as possible.

We are committed to upholding state regulations by ensuring that our furry friends are licensed. As required by state law, we proudly license dogs, recognizing the significance of responsible pet ownership within our community.

At the Franklin County Auditor’s Office, we value the diversity of our residents and businesses and strive to create an environment of fairness, inclusivity, and equity in all our endeavors.

Manage and maintain case files and records including monitoring all information within cases; update information in excel regarding case status; maintain accurate and efficient records to ensure case is fully resolved; check status of cases in excel and BOR module; file records according to retention procedures; review and prepare for cases (e.g., type up all necessary documents, agendas, invoices, worksheets, stipulations, etc.).

Perform scheduling functions including checking each case file for completeness, correct records, and eligibility; research case for other cases that may be related; contact property owner to schedule case(s) using the telephone and/or mail; enter case information into spreadsheet, creating all the information that will be used for the mediation (e.g., agendas, labels, and invoices, etc.); mail property owner notice of mediation;

schedule mediators and invoice.

Serve customers by telephone, mail, email and in person by providing information and direction, answering questions, and providing assistance; assist with intake of new BOR complaints.

Assist with sending statutory required notices to Board of Elections and School Treasurer on possible case filings.

Complete data entry and word processing to maintain case information including entering all new and current data in excel spreadsheet regarding case(s); update records; prepare spreadsheets, agendas, invoices, and new documents to assist with mediation program; send email/fax/memo to property owners and other coworkers; prepare miscellaneous documents as needed; track mediation work flow per team and prepare weekly report for the Supervisor.

Assist with coordination of the annual Board of Revision New Complaint Filing Event and Mobile Office Events.

Possession of an associate’s degree from an accredited college or university in a related field; one (1) or more years of related experience and/or training; or any combination of training, education, or experience which provides the desired knowledge, skills, and abilities to perform the essential functions of this position.

Notary Public in the State of Ohio preferred. Must possess and maintain valid Ohio driver's license and have an acceptable driving record; must comply with the FCAO Driving Policy.

We believe in the power of diversity and inclusivity, and we want to create an exciting and equitable environment for all. You belong here, and we encourage you to apply today!