Program Administrator

Position: Program Administrator 2
Office of Child Support

Child Support Statement:
This position is in the Office of Child Support (OCS) which establishes policies and guidelines for the child support program based on federal and state laws. Ohio's child support program provides services to help ensure that children receive the financial and medical support they are legally entitled to and deserve. Learn more about the office by visiting the ODJFS Office of Child Support website.

What You Will Do

This position helps ensure Ohio child support payments are collected, processed, and disbursed accurately. The role includes vendor oversight, support for county child support agencies, and monitoring payment operations to keep services running smoothly.

* Monitor the vendor's performance and ensure contract requirements are met.

* Work with county agencies and employers to resolve payment issues and delays.

* Review payment data, identify problems or trends, and coordinate corrective actions.

* Use Excel and other data tools to track accuracy, performance, and reporting metrics.

* Conduct call center quality reviews and recommend improvements.

* Provide clear guidance to counties, partner agencies, and the public.

* Assess operations and develop or update procedures to improve performance.

* Draft policy or process changes as needed.

* Assist with system updates, testing, and process improvements.

* Maintain program documentation, assist with training, and coordinate projects.

Recommended Skills

* Strong critical thinking, problem‑solving, and attention to detail.

* Ability to work with multiple data sets and use Excel (sorting, filtering, reports).

* Clear written and verbal communication skills.

* Strong organization, time management, and ability to handle multiple deadlines.

* Ability to explain policies simply and professionally, even in sensitive situations.

* Proficiency with computers, multiple systems, and virtual collaboration tools.

Schedule:

Full-time

Hours:

Workdays are Monday through Friday. Hours are between 8:00 a.m. and 5:00 p.m.

Location:

Rhodes State Officer Tower - 30

E. Broad Street, Columbus, OH 43215

Travel:
Occasional travel within the state of Ohio.

PN(s):

The candidate, at minimum, must have the following:

Option 1:

* Completion of undergraduate core program in business administration, management science or public administration

AND

* 2 yrs. trg. or 2 yrs. exp. in supervisory, administrative &/or managerial position.

Option 2:

* Or completion of undergraduate core program in academic field commensurate with program area to be assigned per approved Position Description on file

AND

* 2 yrs. trg. or 2 yrs. exp. in supervisory, administrative &/or managerial position or staff position involving planning, research &/or policy/procedure development.

Option 3:

* Or 4 yrs. trg. or 4 yrs. exp. in business administration management science or public administration.

Option 4:

* Or 1 yr. exp. as Program Administrator 1, 63122.

Option 5:

* The equivalent of Minimum Class Qualifications For Employment noted above.

Tips For Your Application

When completing the different sections of this application, be sure to clearly describe how you meet the minimum qualifications outlined in this job posting. We cannot give you credit for your Work Experience and Education & Certifications if you do not provide that information in your online application. Information in attached resumes or cover letters must be entered into your application in the appropriate Work Experience or Education & Certification sections to be considered.

Pay Information

This position is in the State of Ohio's E1 Pay Schedule, Pay Range 12. Unless required by legislation or union contract, starting salary will be the minimum salary of that pay range (step 1, currently $33.32 per hour). These ranges provide a standardized pathway for pay increases. With continued employment, new hires move to the next step in the range after 6 months and annually thereafter.

Cost of Living Adjustments increase wages in these ranges each fiscal year. The current step progression wages are in the table below.

Pay Range 12

Step 1

Step 2

Step 3

Step 4

Step 5

Step 6

Step 7

Step 8

Hourly

$33.32

$35.21

$37.09

$39.14

$41.31

$43.57

$45.35

$47.47

Annual

$69,306

$73,237

$77,147

$81,411

$85,925

$90,640

$94,328

$98,738

Months of Employment

At Hire

6 Months

18 Months

30 Months

42 Months

54 Months

66 Months

78 Months