Administrative Assistant - Group Underwriting

Administrative Assistant - Group Benefits Underwriting

$17.21 per hour, paid weekly

Hybrid, Three Nationwide Plaza Downtown OH

During training, the hours will be 8:00-4:00pm EST. Once they've completed training, they'll be able to choose when they start but it will need to be between 6:00-8:00am EST.

3-6 months, opportunity for extension/conversion pending performance, attendance, and business need

9/09/2026, upon completion of new hire onboarding

The Administrative Assistant, a key member of the Group Benefits Underwriting team, is responsible for managing the underwriting mailbox, including monitoring incoming messages, distributing work, and retrieving all enrollment forms and related documentation. This role also involves converting enrollment emails and attachments into PDFs for processing and performing all indexing activities required to support the Underwriting team.

• Monitor the underwriting mailbox and ensure incoming enrollment forms are converted and sent to an indexing queue
• Distribute emails from the underwriting mailbox to appropriate team members/departments
• Convert enrollment form emails and attachments into a single PDF and upload to the indexing queue
• Monitor the indexing queue and index all documents based on written procedures
• Build and maintain relationships with internal partners to improve department performance

• High school diploma or general education degree (GED)
• Demonstrates strong ability to work independently and to adjust schedule to meet service standards
• Proven ability to remain focused in fast paced environment
• Proven ability to multi-task
• Proficient use of computer systems
• Must possess effective verbal and written communication skills
• Proficient in Microsoft Office (Word, Excel, Outlook, PowerPoint)
• Previous experience in the insurance industry