Program Administrator II — Data-Driven Public Service Leader

Job Description - Program Administrator 2 (260004RE)

Program Administrator 2 ( 260004RE )

Organization:
Job & Family Services

Agency Contact Name and Information : odjfscareerso.gov

Unposting Date:
Jul 18, 2026, 3:59:00 AM

Work Location:

James A Rhodes Office Tower 31 30 East Broad Street 31st Floor Columbus 43215

Primary

Location:

United States of America-OHIO-Franklin County-Columbus

Compensation : $33.32

Schedule:

Full-time

Union :
Exempt from Union

Primary Job Skill:
Program Management

Technical Skills :
Management, Professional

Professional Skills :
Listening, Problem Solving, Responsiveness

Agency Overview

Who We Are

The Ohio Department of Job and Family Services (ODJFS) supports Ohioans and their families through the following programs:

• Cash and Food Assistance
• Employment Services and Workforce Development
• Unemployment Insurance
• Adult Protective Services
• Child Support

Public service is an honorable way to serve the community in a hands-on dedicated way. You can make a difference in someone’s world!

Guiding Principles

• We will be a leader in customer satisfaction.
• We will have a reputation that attracts and retains talented, diverse, and dedicated employees.
• We get better at what we do every day.

Office of Child Support

Child Support Statement:
This position is in the Office of Child Support (OCS) which establishes policies and guidelines for the child support program based on federal and state laws. Ohio's child support program provides services to help ensure that children receive the financial and medical support they are legally entitled to and deserve. Learn more about the office by visiting the ODJFS Office of Child Support website .

What You Will Do

This position helps ensure Ohio child support payments are collected, processed, and disbursed accurately. The role includes vendor oversight, support for county child support agencies, and monitoring payment operations to keep services running smoothly.

• Monitor the vendor’s performance and ensure contract requirements are met.
• Work with county agencies and employers to resolve payment issues and delays.
• Review payment data, identify problems or trends, and coordinate corrective actions.
• Use Excel and other data tools to track accuracy, performance, and reporting metrics.
• Conduct call center quality reviews and recommend improvements.
• Provide clear guidance to counties, partner agencies, and the public.
• Assess operations and develop or update procedures to improve performance.
• Draft policy or process changes as needed.
• Assist with system updates, testing, and process improvements.
• Maintain program documentation, assist with training, and coordinate projects.

Recommended Skills

• Strong critical thinking, problem‑solving, and attention to detail.
• Ability to work with multiple data sets and use Excel (sorting, filtering, reports).
• Clear written and verbal communication skills.
• Strong organization, time management, and ability to handle multiple deadlines.
• Ability to explain policies simply and professionally, even in sensitive situations.
• Proficiency with computers, multiple systems, and virtual collaboration tools.

Schedule: Full-time

Hours: W orkdays are Monday through Friday. Hours are between 8:00 a.m. and 5:00 p.m.

Location: Rhodes State Officer Tower - 30

E. Broad Street, Columbus, OH 43215

Travel: Occasional travel within the state of Ohio.

PN(s):

At the State of Ohio, we take care of the team that cares for Ohioans. We provide a variety of quality, competitive benefits to eligible full-time and part-time employees*. For a list of all the State of Ohio Benefits, visit our Total Rewards website ! Our benefits package includes:

• Medical Coverage
• Free Dental, Vision and Basic Life Insurance premiums after completion of eligibility period
• Paid time off, including vacation, personal, sick leave and 11 paid holidays per year
• Childbirth, Adoption, and Foster Care leave
• Education and Development Opportunities (Employee Development Funds, Public Service Loan Forgiveness, and more)
• Public Retirement Systems ( such as OPERS, STRS, SERS, and HPRS ) &Optional Deferred…