Sr Processor, Imaging

Join Nationwide's Technology Team

If you're passionate about being part of a dynamic organization that enables a Fortune 100 company with nearly $70 billion in annual sales to drive innovation and adopt new technologies that deliver business results, then Nationwide's Technology team could be the place for you! At Nationwide®, "on your side" goes beyond just words. Our customers are at the center of everything we do and we're looking for associates who are passionate about delivering extraordinary care.

We are seeking a dependable, detail-oriented professional to support a critical department function focused on document processing, records handling, and daily operational support. This role is ideal for someone who enjoys staying active throughout the day, takes pride in keeping processes running smoothly, and can confidently manage physical and administrative tasks in a fast-paced environment.

This exciting opportunity requires your presence in the office five days a week. We believe in the power of in-person collaboration and the vibrant energy it brings to our team!

What you'll do:

• Operate and oversee two high-volume scanners used to process department paperwork
• Monitor scanning activity throughout the day to keep workflows moving efficiently
• Clean scanner equipment twice daily to maintain performance and prevent issues
• Troubleshoot scanner jams and resolve routine equipment problems quickly
• Support retention and destruction schedules for department records and paperwork
• Lift, move, and organize boxes of documents onto pallets for storage or disposal
• Help maintain an orderly, compliant, and efficient records management process

• Someone who is reliable, hands-on, and comfortable being on their feet for most of the workday
• Strong attention to detail and the ability to stay organized while managing repetitive but important tasks
• Ability to monitor multiple priorities at once and respond quickly to equipment or workflow issues
• Comfort with basic troubleshooting and routine equipment maintenance
• Ability to handle physical aspects of the role, including lifting and moving boxes of paperwork
• A team player who can work independently and follow established procedures
• A strong sense of accountability for accuracy, timeliness, and operational support

• Experience in document processing, mailroom, records management, operations support, or similar administrative environments
• Experience using scanners, copiers, or other office processing equipment
• Familiarity with records retention or destruction processes

• Ability to remain standing and moving for much of the day
• Ability to lift and move boxes of paperwork and place them onto pallets
• Ability to perform repetitive handling, sorting, and organizing tasks throughout the day

Job Description Summary

Our industry-leading workforce personifies a collaborative and inclusive culture, delivering outstanding solutions and service. Our Documents Solutions professionals provide printing, receiving, imaging and delivery services that are essential to operational excellence. If you can work quickly and accurately with high quality results on a variety of tasks and projects, we want to hear from you! As a Senior Processor, you'll have the opportunity to receive and prepare mail and handle and deposit funds.

We'll count on you to ensure quality controls are met and to communicate and issues of concern to the appropriate area.

Key Responsibilities:

• Receives, opens, sorts and processes incoming mail, checks and digital documents. Separates mail and other materials accordingly and reviews documents for quality.
• Preps and scans documents per established service level agreements.
• Determines appropriate label for documents. Researches documents where limited information is provided.
• Processes requests and retrieves historical documents. Responsible for document management including destruction or off-site storage, including scheduling of boxes, re-filing boxes, rotating documents/photos, etc.
• Communicates computer hardware or software malfunction to appropriate systems area (internally or vendor).
• May assist with training of new processors.

May perform other responsibilities as assigned.

Reporting Relationships:
Reports to Supervisor.

Typical Skills and Experiences:

Education:

High school diploma or equivalent.

Experience:

Two years of related work experience, with at least one year in an imaging role preferred.

Knowledge, Abilities and

Skills:

Knowledge of general office procedures. Prefer familiarity with imaging, internal documents and processes and/or customers. Ability to read and follow detailed work instructions. Good communication skills. Organizational skills and attention to detail with ability to recognize different insurance and financial documents. Ability to efficiently operate office equipment, including personal computer, calculator, fax and copy machine. Ability maintain confidentiality, perform indexing and repetitive tasks with accuracy.

Other…