Operations Lead Coordinator

Job Title

Housing Operations Lead Coordinator

Student Life | Columbus Housing and Residence Education

The Office of Student Life fosters students’ development, learning, well-being and sense of belonging; empowers students to achieve their academic, personal and professional goals; and prepares students to be engaged in a global society.

The Housing Operations Lead Coordinator functions as an integral member of the Housing and Residence Education (HRE) team. HRE is comprised of over 60 full‑time staff members, 20 graduate and 800 undergraduate student staff members. The staff support over 16,000 residential students on 4 campuses. Reporting to the Assistant Director in HRE Housing Services, this position provides broad leadership and independent decision making in processing financial transactions related to housing contracts and assignments;

completing and submitting accurate and detailed financial transaction statements for payments submitted via check and credit card; processing completed contracts; reviewing requests and communicating decisions regarding Emotional Support Animals (ESAs) and Service/Assistance Animals in compliance with ADA/HUD standards and guidelines in partnership with The Ohio State University Student Life Disability Services Office and ADA Coordinator Office; managing assignment information in the department’s housing occupancy management software related to room/assignment changes;

anticipating, recognizing, and solving complex issues and concerns that arise with our customers while staying in compliance with University procedures and expectations regarding the Family Educational Rights and Privacy Act (FERPA), Payment Card Compliance (PCI), Institutional Data Policy (IDP), and Gramm‑Leach‑Bliley Act. The Housing Operations Lead Coordinator is responsible for processing in person and over the phone credit card payments;

ensuring student billing is reflective of their Tuition Guarantee cohort requiring extensive understanding of the cohort structures and impacts on student fees; responding to inquiries or concerns submitted to the Housing and Residence Education departmental email account; assisting in training student and full‑time staff on processes and procedures related to room changes, contract information with deadlines, and the University On Campus Housing Regulation (Columbus and Wooster/ATI Campuses);

communicates with students, faculty, staff and parents regarding contractual Terms and Conditions; serves as a point of contact and liaison between Housing Services and Student Life Financial Management, Student Life Facilities, Environmental Services, Student Life Disability Services, and other campus partners, and routinely works and communicates effectively with the Housing and Residence Education Administrative Coordinators, Hall Directors, and Assistant Hall Directors.

Career Roadmap Designation (Use the "Apply for this Job" box below). Function:
Student Life Sub Function:
Housing and Residence Life

Career Level:

T4

• High School diploma or GED.
• 4 years of relevant experience required.
• Associate degree in relevant field.
• 6 or more years of relevant experience.

PAY RANGE $18.37 to $23.99

Lincoln Tower (0271)

Regular

40

First Shift

Final candidates are subject to successful completion of a background check. A drug screen or physical may be required during the post offer process.

The university is an equal opportunity employer, including veterans and disability.

• Medical, dental and vision coverage, with Ohio State paying a significant portion of the cost.
• Paid time off, including sick and vacation time and 11 holidays.
• State retirement plan or an alternative retirement plan, both with generous employer contributions.

At Ohio State, you’ll find work that inspires you. We offer roles and growth opportunities in countless fields and specialties — including a job that’s right for you.

As Buckeyes, we accomplish more together. No matter your role, you’ll be part of creating what people need now: pathways to education, research and health care.

Working at Ohio State means you’re part of a team with a strong sense of community and an unwavering commitment to excellence — and, of course, incomparable Buckeye spirit.

We bring out the best in people, help each other succeed and learn together.

By joining Ohio State, you become part of a top‑20 public university with one of America’s leading academic health centers.

We’re a team of dedicated colleagues with access to boundless resources that support you.