Service Advisor - Toyota West

The Service Advisor is responsible for scheduling service work in the service department and for selling additional needed services to customers.

• Schedules service appointments. Obtains customer and vehicle data prior to arrival when possible.
• Greets customers in a timely , friendly manner.
• Provides a complete and accurate written cost estimate for labor and parts. Establishes "promised time".
• Checks on the progress of repair throughout the day. Contacts customers regarding any changes in the estimate or promise time, explain cost and time requirements in detail and gets proper authorization before any additional repairs are performed.
• Maintain a Customer Satisfaction Index rating at least comparable to that of the manufacturer, zone, or branch average.
• Advise customers on the care of their cars and the value of maintaining their vehicles in accordance with the manufacturer's specifications, using maintenance menus.
• Maintains a dealership-prescribed standard for "hours per customer repair order written."
• Understands and follows federal, state, and local regulations, such as those governing the disposal of hazardous wastes, OSHA right-to-know, etc.
• Follows all company safety policies and procedures and immediately reports any and all accidents to a manager or supervisor.
• Ability to read and comprehend instructions and information.
• Two years of experience in a dealership position.
• General knowledge of mechanical vehicle operations.
• ASE certification preferred.
• Professional personal appearance.
• Excellent oral and written communication skills.
• All applicants must perform duties and responsibilities in a safe manner

Germain Automotive Partnershipis proud to offer the following benefits for our employees:

• Medical Insurance
• Vision Insurance
• Weekly Pay
• 401K
• Life Insurance
• Short and Long-term Disability Insurance
• Paid time off (Accrued after 90 days)
• Employee Discounts
• State of the art technology

1500 Auto Mall Drive, Columbus , Ohio 43228 , United States

Service Advisor

Qualifications:

• Ability to read and comprehend instructions and information.
• Two years of experience in a dealership position.
• General knowledge of mechanical vehicle operations.
• ASE certification preferred.
• Professional personal appearance.
• Excellent oral and written communication skills.
• All applicants must perform duties and responsibilities in a safe manner
• Bilingualism is not required but can be very helpful .
• A valid d river’s license is required .
• The ability to pass pre-employment testing including background check, drug test, and motor vehicle reportis required .