Strategic Account Operations Manager

McKesson is an impact-driven, Fortune 10 company that touches virtually every aspect of healthcare. We are known for delivering insights, products, and services that make quality care more accessible and affordable. Here, we focus on the health, happiness, and well-being of you and those we serve - we care.

What you do at McKesson matters. We foster a culture where you can grow, make an impact, and are empowered to bring new ideas. Together, we thrive as we shape the future of health for patients, our communities, and our people. If you want to be part of tomorrow’s health today, we want to hear from you.

We're looking for an experienced customer success management professional to provide strategic business development for some of our highest-profile pharmacy partners. This position is responsible for retaining and growing existing partnerships and developing strategies to ensure client objectives are met. This is the ideal position for a savvy, strategically minded client management expert.

Like most growing companies, the job content of all positions varies daily as everyone pitches in to get the job done. Nonetheless, we try to maintain clarity with respect to employees’ primary responsibilities.

Primary responsibilities include:

• Serve as the primary point-of-contact and trusted advisor for key pharmacy clients.
• Develop and execute strategic plans to retain and grow revenue in alignment with McKesson goals and objectives.
• Foster long‑term relationships with decision‑makers and act as the voice of the customer internally.
• Provide actionable insights through data analysis and reporting to identify opportunities and remove barriers.
• Collaborate across divisions and shared service teams to optimize business results and customer satisfaction.
• Travel to client sites and industry events (approximately 25‑30%).

You love working with people – both colleagues and clients – in a fast‑paced, entrepreneurial environment. You have a healthy mix of left‑brain (detail‑oriented and analytical) and right‑brain (charismatic and collaborative). You take a data‑driven approach to understanding your clients and are always up‑to‑date on industry trends. You are results‑oriented, self‑motivated, and have a high level of initiative.

• Bachelor’s degree or equivalent
• At least 7 years of customer management experience, with a record of results in retaining and growing client accounts
• Great communicator, either one‑on‑one, in writing, and in formal presentations, with clinical, operational, IT, and executive clients
• Ready to have an immediate impact on multiple client relationships
• Top‑notch strategic acumen, problem‑solving, and analytical ability
• Demonstrated success in a supporting a complex sales process

We are proud to offer a competitive compensation package at McKesson as part of our Total Rewards. This is determined by several factors, including performance, experience and skills, equity, regular job market evaluations, and geographical markets. The pay range shown below is aligned with McKesson’s pay philosophy, and pay will always be compliant with any applicable regulations. In addition to base pay, other compensation, such as an annual bonus or long‑term incentive opportunities may be offered.

For more information regarding benefits at McKesson, please .

$97,800 - $163,000

McKesson provides equal employment opportunities to applicants and employees and is committed to a diverse and inclusive environment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, age or genetic information. For additional information on McKesson’s full Equal Employment Opportunity policies, visit our Equal Employment Opportunity page.