Senior Product Associate - Claims & Disputes Operations

Unleash your expertise in product development and optimization by leveraging user research, analyzing metrics, and collaborating across one of the world’s most innovative financial organizations. As a Senior Product Associate in Claims Dispute and Fraud Operations, you contribute to the team by leveraging your expertise in product development and optimization to make a significant impact, supported by user research and customer feedback to fuel the creation of innovative products and continuously improve existing offerings.

Collaborate closely with cross‑functional teams and play a crucial role in shaping the future of our products and ongoing success.

• Partners with the Product Manager to identify new product opportunities that reflect the needs of our customers and the market through user research and discovery
• Considers and plans for upstream and downstream implications of new product features on the overall product experience
• Supports the collection of user research, journey mapping, and market analysis to inform the strategic product roadmap and provide insight on potential product features that provide value to customers
• Analyzes, tracks, and evaluates product metrics including work to time, cost, and quality targets across the product development life cycle
• Writes the requirements, epics, and user stories to support product development
• Work collaboratively with Engineering teams to ensure roadmaps strike the right balance between business delivery, technology enablement and operations work
• Help with overall product life cycle through planning, execution, and future development by continuously adapting, developing new products and methodologies, managing risks.

• 3+ years of experience or equivalent expertise in product management or a relevant domain area
• Proficient knowledge of the product development life cycle
• Experience in product life cycle activities including discovery and requirements definition
• Developing knowledge of data analytics and data literacy
• Experience writing technical stories in JIRA/confluence using industry standard notations
• An understanding of software development methodologies and practices (SDLC, Agile, Scrum, Alteryx, etc.)