Client Success Manager

Tailored Management is seeking a Client Success Manager to serve as a strategic partner for key client workforce programs, driving retention, expansion, and measurable impact across our contingent workforce solutions.

In this high-impact, client-facing role, you will own and grow assigned accounts by strengthening executive relationships, identifying expansion opportunities, and translating workforce data into strategic action. You will collaborate cross-functionally with Sales, Client Services, Recruiting, Compliance, and Leadership to ensure program success while fueling revenue growth within our existing customer base.

Drive Growth & Expansion

• Identify and advance revenue opportunities including new labor categories, expanded recruiting scope, markup adjustments, and exclusivity agreements
• Partner with Sales and Client Services leadership to execute account growth strategies
• Provide proactive sales leads and coordinate warm introductions to Business Development

Own Strategic Client Relationships

• Serve as the primary point of contact and subject matter expert for assigned clients
• Lead executive-level meetings, scorecard reviews, and strategic business discussions
• Anticipate client needs, proactively mitigate risks, and uncover program enhancement opportunities

Leverage Data to Inform Strategy

• Analyze KPIs, SLAs, workforce trends, and performance metrics to assess account health
• Partner with Business Reporting & Analytics to develop actionable insights
• Collaborate with Recruiting Leadership to improve performance and identify opportunity areas
• Utilize historical data and MSP insights to forecast hiring needs
• Partner with Compliance to ensure SLA adherence and quality standards
• Lead change management initiatives and implementation efforts
• Drive and delegate process improvements across teams

Strengthen Brand Presence

• Represent Tailored Management at industry events
• Cultivate strategic partnerships and enhance market positioning
• Periodic travel to client program sites and industry events

• Bachelor’s degree in Business Administration or related field
• 5+ years of experience in client-facing account management or post-sales roles with strong commercial responsibility
• Proven experience identifying and supporting revenue-generating opportunities within existing accounts
• Experience in PEO, MSP, or contingent workforce programs preferred
• Strong sales and growth mindset with demonstrated expansion success
• Ability to manage complex contingent workforce programs and performance metrics
• Consultative, solutions-oriented approach to workforce challenges
• High emotional intelligence and ability to influence diverse stakeholders
• Executive-level communication, presentation, and public speaking skills
• Analytical strength with experience interpreting KPIs, SLAs, and workforce data
• Results-driven and highly accountable
• Working knowledge of contingent workforce compliance and audit practices
• Proficient in Microsoft Office (Teams, Excel, PowerPoint)

At Tailored Management, we are a people-first workforce solutions firm committed to delivering exceptional service and measurable results. In this role, you will have the opportunity to influence strategy, deepen executive partnerships, and directly impact revenue growth—all while collaborating with a high-performing, growth-oriented team.