Supervisor, Maintenance

This role requires the ability to work lawfully in the U.S. without employment-based immigration sponsorship, now or in the future.

Supervise Maintenance Technicians to maximize customer satisfaction through network integrity and reliability. Oversee demand and preventative maintenance activities. Ensure adherence to company safety requirements. Responsible for the hiring, training, development, and performance evaluation of team.

• Actively and consistently support all efforts to simplify and enhance the customer experience.
• Supervise a team of Maintenance Technicians to meet customer expectations, technical quality and safety standards, and employee productivity; may supervise contractors as business needs dictate
• Actively support all efforts to optimize network performance and reliability to ensure continuous customer satisfaction
• Ensure responsiveness and first-time resolution of line problem escalation work orders, while adhering to company quality and safety standards
• Regularly observe and mentor employees regarding safety, quality, productivity and individual growth
• Coordinate and reinforce employee training to ensure current Technical Quality Assurance (TQA) standards are met, and ensure employees are prepared as new technologies/tools are deployed
• Perform practical field evaluations to verify technical competencies and safe practices; provide necessary feedback
• Ensure staff has and maintains necessary company-issued tools and equipment
• Monitor current procedures and tests performed to ensure compliance with FCC standards
• Plan, implement and successfully complete small projects including annual FCC testing, plant relocation projects, preventative maintenance programs, emergency restoration, etc.
• Facilitate cross-functional communications and cooperation with Headend Inside Plant Operations, Construction, ROC and other internal departments as needed
• Effectively interface with third party vendors
• Operate Company vehicle in a safe and responsible manner
• Adhere to industry specific local, state, and federal regulations, as applicable
• Instill knowledge of all company products and services
• Maintain records and documents in accordance with company policies and procedures
• Establish positive employee relations through effective communication and ongoing support
• Know, understand and follow company policy Perform other duties as requested by manager

• Ability to read, write, speak and understand English
• Basic knowledge using software tools to support the current operations
• Knowledge in basic network devices and network appliances
• Advanced knowledge of HFC Distribution Network
• Moderate knowledge of IP Networks
• Moderate knowledge of Headend operation and Customer Premise Network
• Basic knowledge of Company products and services
• Ability to drive Company vehicle in a safe and responsible manner
• Ability to travel (including during inclement weather) to and from assigned territories and company facilities
• Ability to work outside for extended periods in any season and/or during inclement weather
• Ability to operate appropriate computer or test equipment associated with position (e.g. RF and Optical test equipment)
• Valid driver's license with satisfactory driving record within Company required standards

Associate’s degree in electronics or related field, or equivalent work experience

Industry and vendor specific certifications and training (NCTI, SCTE, BCT/E)

• Construction and/or maintenance of optical and coax distribution networks or equivalent work experience - 4+
• Supervisory experience in a technical environment or equivalent work experience preferred - 1+

• Demonstrated leadership qualities

• Supervisory or leadership experience - 1+

• Work indoors in confined space, poorly ventilated areas such as attics during extreme heat or cold
• Exposure to dust, dirt, noise, insects, rodents, pets, and cleaning solutions
• Work in commercial or factory type environments
• Work outdoors in…