Control Manager - Vice President

Job Description

As a part of the Tooling Governance Team within Control Management for Consumer and Community Banking (CCB) as well as the International Consumer Bank (ICB), you will challenge the status quo and support the overall program governance, continued automation, as well as participate as needed in the quality review processes.

This role is ideal for a highly motivated individual with advanced skills in strategy and problem solving as well as strong influencing, interpersonal and communication skills. The successful candidate will have a business mindset and a strong background and proven ability to deliver coordinated analysis of issues and determination of business impact.

The candidate should have experience understanding of software development practices and the growing toolsets being utilized by citizen developers.

• Assist with Intelligent Solutions (IS) and User Tool(UT) QA from front to end, engaging with the business and cross-line of business teams to continually improve the program. Independently communicate with key stakeholders, manage delivery expectations, and elevate when needed. The Quality Analyst executes testing against established criteria and demonstrates the ability to draw inferences, identify root cause, and make recommendations for corrective action.
• Responsible for supporting management and team with reporting deliverables, including metric reporting.
• Develop automation opportunities utilizing tools such as Alteryx, Tableau, LLM to support efficiencies and expanded growth within the Citizen Development space.
• Assist with identifying gaps in policy, procedures, and job aids.
• Provide ongoing hands‑on support for critical IS/UT/Estimations operations functions within the team. This includes business processes related to Estimation, User Tool and Intelligent Solutions control oversight and management, MRGR/IAHUB/UWAT Hygiene, System UAT testing, and the ability to drive change in processes, procedures and associated technology.
• Manage and document processes based on firmwide guidance.

• 5+ years working in business operations, data analysis or risk/control management; technology risk/control experience evaluating complex business problems, data analysis and devising recommendations and implementing solutions.
• Make independent risk-based decisions in complex situations, develops and improves escalation procedures and control frameworks, advises stakeholders across Legal, Compliance, Audit, and Risk with deep regulatory knowledge, and trains others on risk management practices.
• Design and execute change management strategies for complex initiatives, drive adoption while minimizing disruption, lead stakeholders through organizational change, and train others on best practices.
• Persuade stakeholders in complex scenarios, navigate negotiations with data‑driven arguments, build influential cross‑functional relationships across Legal, Compliance, Audit, and Risk, and advise others on engagement strategies.
• Demonstrate working experience and understand tools such as Alteryx, Tableau, and LLM. Advanced knowledge of MS office skillsets including Excel, PowerPoint, and Word.
• Design and deliver sophisticated, high‑impact presentations to senior management while advising others on strategy, creating executive‑level communications with exceptional clarity, and synthesizing complex discussions into actionable insights for diverse stakeholders.
• Lead cross‑functional teams in complex initiatives, integrate diverse perspectives across Legal, Compliance, Audit, and Risk, foster inclusive collaboration, and advise others on team dynamics.
• Lead structured knowledge transfer for complex projects, establish repositories and communities to prevent repeated mistakes, synthesize lessons into actionable improvements, and advise teams on knowledge management.
• Conduct sophisticated analysis in complex and ambiguous situations, synthesize data to uncover root causes and risks, rigorously evaluate options and trade‑offs while challenging assumptions, facilitate stakeholder alignment and consensus, and advise others on analytical…