Operations Contract Specialist

Please note the job posting will close on the day before the posting end date.

03-09-2026

The Operations Customer Contract Specialist is responsible for reviewing and processing customer contracts. Participates in daily Contract Management operations and assists Contract Management team members when necessary.

• Responsible to Customer Contract management for the integrity of provisioning system performance, and the delivery of world-class enrollment, account management and customer retention operations that meet and exceed all customer and company expectations.
• Responsible for supporting all contract life-cycles.
• Support daily operations associated with provisioning services and contract approval processes.
• Assume accountability for the timeliness and integrity of all mission-critical projects, processes, and outcomes.
• Schedule demands to include 40-45 hours per week expected.

• High School diploma or GED required.
• Bachelor’s Degree (Business, Management preferred) or equivalent preferred.
• Minimum 1 year contract management, operations or relevant business experience preferred.

• Ability to learn energy/utility contracts and challenges currently faced in the procurement/administration functions.
• Ability to understand function and inter-dependencies of all back-office systems and processes and ability to create and adapt processes to function within them to accomplish goals and drive improvement.
• Execution of complex initiatives; requiring accuracy and attention to detail Fluency across numerous business disciplines/functions.
• General budgeting and accounting procedures.
• Comprehensive Business Acumen.
• Conflict resolution techniques.
• Delegation Process driven; emphasis on continuous improvement.
• Extremely organized.
• Demonstrated experience managing multiple markets.
• Strong leadership ability.
• Evidence of successfully working in a “team” environment Enhanced analytical thinking skills, concentration and strong attention to detail.
• Embodies AEP Energy Values.
• Strong service and results orientation. Organized with acute attention to details. Able to prioritize, multitask, and manage time effectively.
• Excellent communication skills – written, spoken, listening with ability to explain and interpret issues clearly.
• High-energy, drive, ambition, self-starter.

At AEP, we’re more than just an energy company! We’re a team of dedicated professionals committed to delivering safe, reliable, and innovative energy solutions. Guided by our mission to put the customer first, we strive to exceed expectations by listening, responding, and continuously improving the way we serve our communities. If you're passionate about making a meaningful impact and being part of a forward-thinking organization, this is the company for you!

#AEPENERGY

Compensation Grade: SP20-003

Compensation Range: $22.14 - $27.67

The Physical Demand Level for this job is: S – Sedentary Work:
Exerting up to 10 pounds of force occasionally (Occasionally: activity or condition exists up to 1/3 of the time) and/or a negligible amount of force frequently. (Frequently: activity or condition exists from 1/3 to 2/3 of the time) to lift, carry, push, pull or otherwise move objects, including the human body. Sedentary work involves sitting most of the time but may involve walking or standing for brief periods of time.

Jobs are sedentary if walking and standing are required only occasionally, and all other sedentary criteria are met.

It is hereby reaffirmed that it is the policy of American Electric Power (AEP) to provide Equal Employment Opportunity in all respects of the employer-employee relationship including recruiting, hiring, upgrading and promotion, conditions and privileges of employment, company sponsored training programs, educational assistance, social and recreational programs, compensation, benefits, transfers, discipline, layoffs and termination of employment to all employees and applicants without discrimination because of race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), national origin, age, veteran or military status, disability, genetic information, or any other basis prohibited by applicable law.

When required by law, we might record certain information or applicants for employment may be invited to voluntarily disclose protected characteristics.

AEP offers generous time off, competitive pay, and educational opportunities to help employees advance their careers. At AEP, we actively strive to create a welcoming community where our employees truly feel involved and supported.