Customer Success Manager

Employer Industry: Technology Solutions Provider

• Salary up to $85,000 annually
• Opportunity for career advancement within a rapidly growing Customer Experience team
• Comprehensive benefits package including Health, Dental, Vision Care, and 401k Plan with Company Matching
• Paid Time Off, including parental and military leave, to support work-life balance
• Collaborative work environment focused on innovation and employee empowerment
• 20% nationwide travel may be required, offering opportunities for diverse experiences

• Own and guide the post-signature customer experience for clients with recurring software and subscription agreements
• Drive measurable customer outcomes and strengthen long-term relationships
• Align WWT capabilities to customer business priorities and proactively guide value realization and renewal
• Partner cross-functionally with Sales, Delivery, Operations, Finance, Marketing, and OEM partners to enhance customer experience
• Engage with customers to anticipate needs and risks, ensuring proactive and effective problem-solving

• Direct experience supporting customers with large-scale, recurring technology or software agreements
• 3+ years of experience in Customer Success, Account Management, Sales, Project Management, Operations, IT, or related roles
• Strong executive presence with the ability to communicate value and influence outcomes
• Undergraduate Degree in a related field or equivalent work experience
• Proven project, process, or program management skills How to Stand Out (Preferred Qualifications)
  • Proven understanding of Enterprise Agreements and subscription-based business models
  • Strong analytical skills with the ability to interpret data and translate insights into action
  • Experience engaging stakeholders across all levels of an organization, including executive leadership
  • Entrepreneurial mindset with a focus on improvement and innovation
  • Comfortable working in evolving programs with clear direction and defined escalation paths

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