Change Lead | OCM Lead - Target Operating Model & Hypercare

Job Title: Change Lead | OCM Lead - Target Operating Model & Hypercare

Location: Columbus, OH (Open to non-local candidates with periodic travel)

Work Model: Hybrid for local candidates (3 days onsite); periodic travel for non-local candidates

Rate: $100/hour

Contract Length: June 22, 2026 – April 30, 2027

Extension: Strong possibility of extension

Employment Type: W-2 Only

Work Authorization: U.S. Citizens Only | No visa sponsorship available

We are seeking an experienced Change Lead to support a utility client’s target operating model workstream and broader hypercare efforts following implementation of organizational and operational changes. This role will focus on leading the organizational change work required to prepare leaders and employees for transition, support adoption of new ways of working, and reinforce the business through the post-deployment period.

This individual will not be responsible for designing the target operating model itself, but rather for shaping and executing the change strategy, impact planning, stakeholder support, communications, training coordination, readiness activities, and post-go-live support needed to help the organization transition successfully.

The ideal candidate brings strong organizational change management experience in complex environments, with the ability to support workforce transition, role changes, skill shifts, and operating model adoption in a thoughtful and structured way. This role requires someone who can work closely with leaders, HR, project teams, and business stakeholders to help ensure change is implemented clearly, effectively, and with the right level of support for impacted teams.

• Lead organizational change management efforts supporting a target operating model workstream and related post-deployment hypercare activities.
• Develop and execute practical change strategies aligned to the business transformation and implementation timeline.
• Translate business changes into structured change plans that support stakeholder readiness, adoption, reinforcement, and business continuity.
• Assess where change support is needed most and prioritize efforts based on impact, urgency, and business need.
• Ensure change activities are aligned with implementation milestones, leadership expectations, and operational realities.

• Conduct change impact assessments to identify how roles, responsibilities, workflows, and skill requirements are shifting.
• Support planning related to role transitions, organizational impacts, and employee readiness needs.
• Partner with leadership and HR to help shape thoughtful transition approaches for impacted teams.
• Identify implications for retained roles, new role expectations, capability gaps, and support requirements.
• Help define sequencing, communication needs, and support structures that enable changes to be rolled out as clearly and smoothly as possible.

• Partner with business leaders, project teams, and functional stakeholders to align on change priorities, risks, and support strategies.
• Coach leaders and people managers on their role in communicating change, supporting teams, and reinforcing new behaviors.
• Build trust and alignment across impacted stakeholder groups, including leaders navigating sensitive organizational changes.
• Facilitate stakeholder discussions, working sessions, and decision-making conversations related to readiness, transition, and adoption.
• Help leaders communicate with clarity and empathy during periods of change.

• Develop and execute communication plans that prepare employees and stakeholders for upcoming changes.
• Create or coordinate development of communication materials such as talking points, FAQs, stakeholder updates, presentations, and readiness messages.
• Assess training needs resulting from role, process, or operating model changes.
• Partner with business teams, training leads, or SMEs to support training design and delivery, including online learning, on-the-job support, and reinforcement materials.
• Drive readiness…