Customer Experience Professional

Overview

Honeywell Industrial Automation (IA) is a $11B enterprise that offers comprehensive solutions across the process industry, OEM sensors, warehouse automation, and workforce productivity. The goal is to enhance safety, sustainability, resiliency, and productivity for customers.

This role reports to the Regional Customer Experience Supervisor/Senior Supervisor and is responsible for commercial and operational activities in the Order‑to‑Cash process for the customer base: validating and booking customer orders, managing order fulfillment activities, providing proactive updates, and managing physical & financial claims. The role requires strong alignment with all relevant internal functions to deliver a seamless end‑to‑end customer experience.

• Bachelor’s degree.
• Business fluent in written and spoken English; additional European languages are a valuable asset.
• 5+ years of experience in Customer Support or equivalent roles within supply chain, order management, or collections processes.
• 1–2 years of stakeholder management experience.
• 0–2 years of experience in reporting, knowledge transfer, or coaching.
• 1+ years of strong knowledge and hands‑on experience with CRM/ERP systems, with SAP expertise required.
• 1+ years of advanced MS Office skills (Excel, Word, Outlook, PowerPoint, Teams).
• 1+ years of direct customer communication experience via phone, mail, and email.
• 2 years of experience analyzing data and using reporting tools such as SAP, Salesforce, or Power
  
  BI.

• Lean Six Sigma expertise and Green Belt Certification.
• Experience leading or contributing to project management teams.
• Proficiency with SAP, Salesforce, InContact, and other CRM/ERP tools.
• In‑depth knowledge of Incoterms and trade & compliance regulations.
• Strong financial acumen related to the collections process (VAT, billing, proforma, credit management).
• Exceptional ability to build relationships within virtual teams across geographies.
• Adaptable and culturally sensitive mindset in fast‑paced, dynamic environments.

• Competitive salary.
• Employer‑subsidized Medical, Dental, Vision, and Life Insurance.
• Short‑Term and Long‑Term Disability.
• 401(k) match.
• Flexible Spending Accounts and Health Savings Accounts.
• Employee Assistance Program.
• Educational Assistance.
• Parental Leave.
• Paid Time Off for vacation, personal business, sick time, and parental leave.
• 12 Paid Holidays.