Member Services Coordinator

Member Services Coordinator

Department:
Student Life | Recreational Sports Administration

The Member Services Coordinator manages the member management software system for the Department of Recreational Sports, including training student employees throughout all facilities and general setup and administration; act as department liaison to Student Life Information and Technology regarding system updates and maintenance; directly leads a team of 125 student employees and two graduate assistants in Member Services at the Recreation and Physical Activity Center (RPAC);

works closely with Staff Training and Development Coordinator to create customer service training.

• Bachelor’s degree or equivalent experience.
• 3 years of relevant experience required.
• 4-8 years of relevant experience preferred.

• Experience with Member Management Software used for Collegiate Recreation.
• 2 years GA experience or one year professional staff experience.
• Master’s Degree.

CRM: FUNCTION:
Sales and Customer Service, SUB-FUNCTION:
Customer Service, CAREER BAND:
People Leader - Managerial,

CAREER LEVEL:

M1.

The Office of Student Life fosters students’ development, learning, well-being and sense of belonging; empowers students to achieve their academic, personal and professional goals; and prepares students to be engaged in a global society.

Location:

Recreation and Physical Activity Center (0246)

Position Type:
Regular

Scheduled

Hours:

40

Shift: First Shift

Final candidates are subject to successful completion of a background check. A drug screen or physical may be required during the post–offer process.

The university is an equal opportunity employer, including veterans and disability.