Sr. Manager, Health and Food Safety

** CULTIVATE A BETTER WORLD*
* Food served fast does not have to be a typical fast-food experience. Chipotle has always done things differently, both in and out of our restaurants. We are changing the face of fast food, starting conversations, and directly supporting efforts to shift the future of farming and food. We hope you will join us as we continue to learn, evolve, and shape what comes next on our mission to make better food accessible to everyone.

** THE OPPORTUNITY*
* As the Senior Manager, Health and Food Safety, you will lead critical programs and teams that protect our team members, guests, and brand by minimizing operational and food safety risks across the business. This role is responsible for overseeing the Restaurant Safety Support hotline team, ensuring timely, consistent, and compliant execution of all employee illness reporting and escalation protocols. This role leads response efforts related to imminent health hazards, critical incidents, and other escalated restaurant situations that may impact operations, team members, or the guest experience.

You will serve as the primary day-to-day partner for Chipotle's third-party clinical support provider, ensuring seamless coordination, strong service delivery, and continuous improvement of support programs.

** WHAT YOU'LL DO*
* + Lead and develop a high-performing team responsible for enterprise-wide restaurant safety support, ensuring consistent execution of employee illness reporting, imminent health hazard response, escalated operational risk management, and case management workflows.

+ Oversee team operations, resource planning, and support technologies, including scheduling, expense management, workflow optimization, and operational administration, leveraging known business volumes, seasonal trends, and operational demand patterns to ensure effective coverage, service levels, workforce efficiency, and team performance.

+ Serve as a strategic partner to Operations by providing leadership, data-driven insights, and scalable solutions that minimize business disruption, protect the guest experience, and support operational continuity during critical incidents.

+ Provide oversight and strategic direction for the third-party clinical support partnership, driving accountability, service excellence, operational alignment, continuous process improvement, and workflow efficiency through automation and system integration.

+ Partner cross-functionally with IT, Digital, and Operations leadership to optimize operational systems, Service Now workflows, and restaurant data processes that support business needs and enable accurate, timely execution across the field.

+ Establish and maintain governance over workflows related to potential CCP1 violations, leveraging automated escalation paths, standardized documentation practices, and system-driven reporting to ensure consistent investigation, risk mitigation, and compliance execution.

+ Influence and align Field Leaders, Team Directors, Regional Vice Presidents, and cross-functional stakeholders during escalated situations by utilizing operational reporting, workflow technologies, and communication tools to support timely resolution and effective decision-making.

+ Drive continuous improvement of escalation protocols, response procedures, and automated workflows to strengthen operational readiness, compliance, enterprise risk management, and support efficiency.

+ Provide strategic oversight of restaurant outage and closure processes, operational communication platforms, store hours governance, Restaurant Data Manager processes, and technology solutions that support business continuity and operational resilience.

+ Deliver actionable insights, reporting, trend analysis, and operational metrics to business leaders by leveraging data analytics and operational technologies to inform decisions, identify emerging risks, and improve restaurant safety support strategies.

+ Partner with IT, Digital, and Operations teams to identify opportunities for workflow automation, system enhancements, and technology-driven process improvements that reduce manual effort, improve scalability, and mitigate operational risk.

** WHAT YOU'LL BRING TO THE TABLE*
* + Bachelor's degree preferred; equivalent combination of education and relevant experience may be considered.

+ 8+ years of progressive experience leading teams within high-volume call center, customer support, operations support, food safety, risk management, incident response, or similar operational environments, preferably within restaurant, retail, healthcare, hospitality, or other multi-unit operations.

+ Proven experience leading frontline support teams in fast-paced, highly operational environments with extended hours coverage, escalated issue management responsibilities, and service-level accountability.

+ Experience leveraging operational technologies, workflow automation platforms, Service Now, case management, ticketing, or CRM systems to improve support processes, drive…