Product Manager - Store My Document Team

Overview

You enjoy shaping the future of product innovation as a core leader, driving value for customers, guiding successful launches, and exceeding expectations. Join our dynamic team and make a meaningful impact by delivering high-quality products that resonate with clients. Driving an automated, self-service future through centralized, best-in-class document management. Our Store My Documents vertical provides enterprise-scale document repositories that enable critical business processes while adhering to firm-wide Records Retention Policies.

As a Product Manager in Fulfillment and Archive Services (FAS), you are an integral part of the team that innovates new product offerings and leads the end-to-end product life cycle. As a core leader, you are responsible for acting as the voice of the customer and developing profitable products that provide customer value. Utilizing your deep understanding of how to get a product off the ground, you guide the successful launch of products, gather crucial feedback, and ensure top-tier client experiences.

With a strong commitment to scalability, resiliency, and stability, you collaborate closely with cross-functional teams to deliver high-quality products that exceed customer expectations. You will also mentor and coach Product Analysts, building a high-performing product team.

• Develops a product strategy and product vision that delivers value to customers
• Manages discovery efforts and market research to uncover customer solutions and integrate them into the product roadmap
• Owns, maintains, and develops a product backlog that enables development to support the overall strategic roadmap and value proposition
• B
  uilds the framework and tracks the product's key success metrics such as cost, feature and functionality, risk posture, and reliability
• Operate effectively in a data-intensive environment with large archival and historical datasets
• Understand backend processing flows and connect data across systems to identify root causes, uncover opportunities, and improve product decisions
• Communicate complex technical and analytical concepts clearly to non-technical stakeholders and senior leaders
• Translate business needs into clear user stories, technical requirements, and prioritized backlog decisions for engineering and data teams
• Partner closely with engineering, architecture, operations, controls, and compliance teams to deliver scalable, resilient, and stable solutions
• Use product, operational, and data insights to inform roadmap trade-offs and continuous improvement decisions
• Mentor and coach Product Analysts on product management best practices, including problem framing, solution design, prioritization, adoption strategy, and delivery excellence

• 5+ years of experience or equivalent expertise in product management or a relevant domain area
• Advanced knowledge of the product development life cycle, design, and data analytics
• Proven ability to lead product life cycle activities including discovery, ideation, strategic development, requirements definition, and value management
• BS/BA degree or equivalent practical experience
• Demonstrated ability to translate analytical and technical work into clear, actionable requirements for engineering and data teams
• Strong communication skills, including the ability to explain complex concepts to non-technical audiences
• Strong prioritization, decision-making, and execution capabilities in cross-functional environments
• Experience working with large data sets and backend process dependencies in enterprise platforms
• Demonstrated ability to mentor and develop junior product talent, including Product Analysts

• Demonstrated prior experience working in a highly matrixed, complex organization
• AWS Certified Cloud Practitioner or similar familiarity with AWS or other Cloud platforms
• Strong command of product performance metrics, value measurement, and outcome-based roadmap management

This is a full-time in-office position located in Columbus, OH.

Chase is a leading financial services firm, helping nearly half of America's…